Job satisfaction, flexible employment and job security among Turkish service sector workers

Zeytinoglu, Işık U.; Yılmaz, Gözde; Keser, Aşkın; Inelmen, Kivanc; Uygur, Duygu; Özsoy, Arzu

doi:10.1177/0143831x11434845

Cited by 19 publications

(24 citation statements)

References 52 publications

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“…First, the findings unexpectedly demonstrate that there are no significant effects of such job stressors as role ambiguity, role overload, and job security on employee job satisfaction. These findings are incongruent with some of the previous empirical findings (e.g., Kim et al, 2009;Zeytinoglu et al, 2013).…”

Section: Discussioncontrasting

confidence: 90%

Does Job Satisfaction Mediate the Effect of Role Stressors on Employee Turnover Intention in Hotel Businesses

Arıcı¹

2019

isarder

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Article Classification: Research ArticlePurpose -The research aims to test the mediator role of job satisfaction in predicting turnover intention and role stressors (role conflict, role overload, role ambiguity, job security and career opportunity) relationship by frontline employees.Design/methodology/approach -This research has adopted a descriptive research investigating the relationships between role stressors and employee turnover intention. A total of 226 frontline employees from four-and five-star hotel businesses in Antalya, Turkey have been surveyed by using a questionnaire. To test the internal consistency of the survey items, reliability and validity analyses were performed by using alpha coefficient values and factor analysis. In addition, the data were analyzed by using correlation and regression analysis.Findings -This research has adopted a descriptive research investigating the relationships between role stressors and employee turnover intention. A total of 226 frontline employees from four-and five-star hotel businesses in Antalya, Turkey have been surveyed by using a questionnaire. To test the internal consistency of the survey items, reliability and validity analyses were performed by using alpha coefficient values and factor analysis. In addition, the data were analyzed by using correlation and regression analysis.Discussion -The study findings confirmed previous studies which suggested that employee job satisfaction could reduce employee intention to leave the hotel organization. Using this important finding, researchers and practitioners can improve managerial policies to ensure more satisfied employees which in turn will result in lower level of employee turnover intention in the hotel industry. In addition, in the future studies, sample size could be expanded using one of the probability sampling methods to generalize the study findings. The detailed suggestions and further directions for such research have been discussed in the discussion section of this study.

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Section: Discussioncontrasting

confidence: 90%

Does Job Satisfaction Mediate the Effect of Role Stressors on Employee Turnover Intention in Hotel Businesses

Arıcı¹

2019

isarder

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“…Authors Autonomy and control Brand, 2006;Decarlo & Agarwal, 1999;Drobnic & Rodriguez, 2011;Esser & Olsen, 2012;Federici, 2013;Finn, 2001;Jercovic-Cosic et al, 2012;Handel, 2005;Hosie et al, 2013;Kalleberg & Vaisey, 2005;Layte et al, 2008;Kelliher & Anderson, 2008;Okay-Somerville & Scholarios, 2013;Van Dun et al, 2012;Weaver, 1977;Zipp, 1991 Job content (interesting and challenging work, creativity and skill variety) CEC, 2001aCEC, , 2003Chalmers et al, 2005;Dupre & Day, 2007;Handel, 2005;Kalleberg & Vaisey, 2005;Jercovic-Cosic et al, 2012;Loughlin & Murray, 2013;Okay-Somerville & Scholarios, 2013;Smith et al, 2008;Van Dun et al, 2012;Zipp, 1991Job security CEC, 2001aChalmers et al, 2005;Esser & Olsen, 2012;Handel, 2005;Holman, 2012;Kuhnert et al, 1989;Zeytinoglu et al, 2013Opportunity for skill use and development CEC, 2001aChalmers et al, 2005;Holman, 2012;Hosie et al, 2013;Layte et al, 2008;Okay-Somerville & Sc...…”

Section: Dimensionmentioning

confidence: 99%

“…Autonomy, job content and job security are the most frequently mentioned dimensions among scholars and international institutions. Job satisfaction is also widely used as a dimension of job quality while a lot of researchers (e.g., Dupre & Day, 2007;Hosie et al, 2013;Okay-Somerville & Sholarios, 2013;Zeytinoglu et al, 2013) define it as an outcome of job quality.…”

mentioning

confidence: 99%

Innovative approaches to analysis of job quality: factors, elements and outcomes

Shvets¹,

Signify²

2018

MMI

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The aim of the research is to systemize the variety of general and detailed knowledge of job quality. The study contains generalization and structuring of the global scientific heritage regarding the concept of job quality issue and well-being, job satisfaction and the relationship between them. It is underlined that over the years, the concept of job quality has been widely researched by scholars of different fields, has been widely discussed by policymakers and researched by scholars of different fields. Job quality has become a widely discussed issue due to its importance in the formation of the employee's, company's, and, consequently, national wellbeing. The authors proposed innovative approaches to the analysis of labour quality, which are reflected in five parts of the article, each of which deals with the study regarding the specific aspects of the job quality. In the first part of the article, the conceptual overview of job quality and its dimensions were analysed. Based on the results of the initial evaluation of empirical studies, a general model of the factors and outcomes of job quality was built. The second part of the article deals with the theoretical investigation of the main categories, such as job quality and well-being, subjective well-being and affective well-being, job satisfaction, affective organizational commitment. The structure of job-related affective well-being is described. The construct of affective well-being is used as a basis for meta-analysis. According to the results of the literature search, different elements of job quality was found to be related to such outcomes as job satisfaction and organizational commitment. The third part of the article describes the dimensions of job quality. Three dimensions of job quality-pay satisfaction, autonomy, and job security-were elaborated in relation to the affective well-being of the employee. The hypothesized model of job quality elements and outcomes that were meta-analysed was developed. The fourth part of the article describes the meta-analysis of the key aspects of the general concept and a general model of the job quality construct which consists of the job quality factors, elements and outcomes. This part provides a meta-analytical review, which is based on the method of psychometric meta-analysis, of the relationships between job security, as an individual level construct, pay satisfaction, autonomy and the employee's job-related affective well-being. The fifth part of the article describes the results of the meta-analysis. Firstly, the results of the relationship between job security at the individual level and job-related affective well-being are provided. Secondly, the results of the relationship between pay satisfaction and affective well-being are presented. Finally, the results of the relationship between autonomy and job-related affective well-being are provided. The reported results also include the analysis of the moderating role of job security on those relationships.

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“…Zeytinoglu et al, (2013), examines the association between perceived job security and job satisfaction, commitment and turnover intention of 162 bank call center employees from Istanbul Turkey. Results of multivariate analyses show that perceived job security is associated with job satisfaction, commitment and turnover intention in the organization.…”

Section: Lack Of Job Security As a Significant Predictor Of Turnover mentioning

confidence: 99%

Determinants of Attrition in Call Centers: a study of Indian Call Centers

Shah¹,

Rainayee²

2014

IOSRJBM

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Job satisfaction, flexible employment and job security among Turkish service sector workers

Cited by 19 publications

References 52 publications

Does Job Satisfaction Mediate the Effect of Role Stressors on Employee Turnover Intention in Hotel Businesses

Does Job Satisfaction Mediate the Effect of Role Stressors on Employee Turnover Intention in Hotel Businesses

Innovative approaches to analysis of job quality: factors, elements and outcomes

Determinants of Attrition in Call Centers: a study of Indian Call Centers

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