Job satisfaction in the low wage service sector

Brown, Donna; McIntosh, Steven

doi:10.1080/00036840210150875

Cited by 52 publications

(30 citation statements)

References 19 publications

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“…Job satisfaction is a function of personal, job, and organizational characteristics (Agho et al, 1993;Brown and McIntosh, 2003;Lease, 1998). Therefore, like other authors who have examined the relationship between satisfaction and justice (see Mueller and Wallace, 1996;Younts and Mueller, 2001), we include a number of controls to ensure that our models are properly specified.…”

Section: Methodsmentioning

confidence: 99%

Organizational Justice and Job Satisfaction: A Test of Three Competing Models

2005

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Using nationally representative data, we test three theories about distributive and procedural justice and their relation to job satisfaction. Our results support the group-value model more than the personal outcomes model by showing that procedural justice is a more important predictor of job satisfaction than is distributive justice. Furthermore, although other research has supported the psychological contract model by showing that experiences with downsizing alter how procedural justice and distributive justice are related to organizational commitment, we find that downsizing does not alter their relationship with job satisfaction.

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Section: Methodsmentioning

confidence: 99%

Organizational Justice and Job Satisfaction: A Test of Three Competing Models

2005

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“…First, most studies of job satisfaction are countryspecific though a notable exception to this is Sousa-Poza and Sousa-Poza's (2000) study of the levels and determinants of job satisfaction in 21 countries. However, in contrast to their study, the scope of this paper, which extends to 33 different countries, listed in Table 1, is unambiguously concerned with comparing job satisfaction in the established market economies of Western Europe with that in the newly emerging economies of 2 Brown and McIntosh (2003) have analysed job satisfaction in the low wage service sector, particularly the retail and hotel sectors ; Shields and Price (2002) have looked at the nursing profession ;Bellamy et. al.…”

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confidence: 99%

Comparing levels of job satisfaction in the countries of Western and Eastern Europe

Borooah

2009

International Journal of Manpower

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Against the plethora of studies of the factors influencing job satisfaction, this paper makes three contributions. First, in contrast to most studies of job satisfaction which are country-specific, the scope of this paper extends to 33 different countries. Comparing different countries on the basis of their mean job satisfaction scores ignores inequality in the distribution of scores between the countries' individual respondents: the paper's second contribution is to construct "equity-sensitive" job satisfaction scores for each country and, using these indicators, to compare their achievements with respect to job satisfaction. The third purpose of the paper is to answer the question posed in the title.The reason that West European countries have higher levels of job satisfaction compared to East European countries could, in part, be because they are better endowed with the "attributes" that promote job satisfaction; it could also, in part, be due to the "responses" of workers in West European countries, to a given set of attributes, being more conducive to job satisfaction than the corresponding responses of workers in East European countries. In this paper we estimate the relative importance of attributes and coefficients in determining differences in levels of job satisfaction between the two sets of countries.We do this by using the estimates from an ordered logit model to decompose the probability of being at a particular level of satisfaction into its "attributes" and "coefficients" parts. The empirical foundation for the study is provided by data for over Keywords: Job satisfaction; inequality; ordered logit; decomposition analysis.* School of Economics and Politics, University of Ulster, Newtownabbey, Northern Ireland BT37 0QB. Email: VK.Borooah@ulster.ac.uk. This paper was written while I was Visiting Professor at the Department of Economics of the University of Limerick, Ireland and I am grateful to the Department for supporting this work. I also thank the Editor and two anonymous referees for their valuable comments. Needless to say, the usual disclaimer applies. Why are Levels of Job Satisfaction Higher in West, Compared to East, European Countries?Abstract Against the plethora of studies of the factors influencing job satisfaction, this paper makes three contributions. First, in contrast to most studies of job satisfaction which are country-specific, the scope of this paper extends to 33 different countries. Comparing different countries on the basis of their mean job satisfaction scores ignores inequality in the distribution of scores between the countries' individual respondents: the paper's second contribution is to construct "equity-sensitive" job satisfaction scores for each country and, using these indicators, to compare their achievements with respect to job satisfaction. The third purpose of the paper is to answer the question posed in the title.The reason that West European countries have higher levels of job satisfaction compared to East European countries could, in part, be because...

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“…Rosta and Gerber (2008:520) define job satisfaction as a multidimensional parameter, consisting of intrinsic factors, which include decision autonomy and recognition, and extrinsic factors, which includes wages and job security. A variety of personal characteristics have been found to have significant effects on reports of job satisfaction including gender, race, age, marital status, children and education (Brown andMcIntosh, 2003:1245). Kahneman and Krueger (2006:10) indicate that individual job satisfaction is not only affected by a worker's own absolute income level, for example, but also by their income relative to some expected level or comparison group.…”

Section: Determinants Of Job Satisfactionmentioning

confidence: 99%