Joint selection of customs broker agencies and international road transportation firms by a fuzzy analytic network process approach

Özgen, Arzum; Tanyaş, Mehmet

doi:10.1016/j.eswa.2011.01.005

Cited by 9 publications

(5 citation statements)

References 37 publications

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“…From this point of view, the challenge of globalization makes supply chain management change for an issue that goes beyond national borders -customs clearance. This type of order includes geographical distances that cause an increase in logistics costs to improve customer service (BAINES;LIGHTFOO, 2014;HAN;GOOI, 2006;TAKEDA et al, 2008;OZGEN;TANYAS, 2011;PAULRAJ;ARLBJORN, 2013).…”

Section: Supply Chain Management (Scm) and Logisticsmentioning

confidence: 99%

Evaluation of Critical Success Factors Through the Use of Mind Map in the Logistic Process of a Customs Clearance Commissioner in a Brazilian Company

Santos

Silva

Neto

et al. 2015

Ind. Jour. Man. & Prod.

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The objective of this work is to present, by the means of Mind Map, the critical success factors of the project developed by a Customs Clearance Commissioner. The research methodology used is exploratory, through interviews, based on the Delphi technique to obtain consensus, combined with the exploratory-descriptive analysis of a case study. The case study was observed in an unsystematic way, with an unstructured questionnaire. The conclusions presented here reveal two critical success factors in the import of parts and pieces, that are compounds of machines and industrial equipment, showing that the Mind Map is an innovative application for managing logistics projects, enabling better visualization of critical points, which IJM&P

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Section: Supply Chain Management (Scm) and Logisticsmentioning

confidence: 99%

Evaluation of Critical Success Factors Through the Use of Mind Map in the Logistic Process of a Customs Clearance Commissioner in a Brazilian Company

Santos

Silva

Neto

et al. 2015

Ind. Jour. Man. & Prod.

View full text Add to dashboard Cite

show abstract

“…Due to the increasing complexity of business environment, companies rely on analysis to make decisions, which were formerly based on managers' intuition [2]. Operations research provides the required tools for government agencies and large companies to make better decisions to reduce risks and to enhance the quality of their performance [3,4]. Challenges associated with the development of technology and global economy complicated the business environment even more.…”

Section: Introductionmentioning

confidence: 99%

A systematic review and meta-Analysis of SWARA and WASPAS methods: Theory and applications with recent fuzzy developments

Mardani

Nilashi

Zakuan

et al. 2017

Applied Soft Computing

275

121

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The Multiple Criteria Decision Making (MCDM) utility determining approaches and fuzzy sets are considered to be new development approaches, which have been recently presented, extended, and used by some scholars in area of decision making. There is a lack of research regarding to systematic literature review and classification of study about these approaches. Therefore; in the present study, the attempt is made to present a systematic review of methodologies and applications with recent fuzzy developments of two new MCDM utility determining approaches including Step-wise Weight Assessment Ratio Analysis (SWARA) and the Weighted Aggregated Sum Product Assessment (WASPAS) and fuzzy extensions which discussed in recent years. Regarding this, some major databases including Web of Science, Scopus and Google Scholar have been nominated and systematic and meta-analysis method which called "PRISMA" has been proposed. In addition, the selected articles were classified based on authors, the year of publication, journals and conferences names, the technique and method used, research objectives, research gap and problem, solution and modeling, and finally results and findings. The results of this study can assist decision-makers in handling information such as stakeholders' preferences, interconnected or contradictory criteria and uncertain environments. In addition, findings of this study help to practitioners and academic for adopting the new MCDM utility techniques such as WASPAS and SWARA in different application areas and presenting insight into literature.

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“…Excelling at customs regulations, therefore, requires a substantial accumulation of knowledge and experience, which seems impracticable for foreign trade companies as they must deal with several activities, such as production, procurement, sales, supply chain management, and customer relations. Thus, customs services are indisputably important to most companies [2]. Since these services cannot be performed without certain requirements and certificates under relevant regulations, the importance of companies providing customs services cannot be ignored.…”

Section: Introductionmentioning

confidence: 99%

“…At the same time, factors affecting customers in choosing service providers should also be prioritized by customs service providers since marketing includes both understanding what capabilities can be promoted by service providers and how these capabilities are perceived by customer companies when being marketed in a B2B environment [2]. However, although there have been many studies on customs services regarding their international, economic, political and regulatory effects [3], the marketing of these services has not been addressed in terms of engaging both parties as a service provider and service receiver.…”

Section: Introductionmentioning

confidence: 99%

Revealing Marketing Criteria of Customs Services: A Dyadic Approach

İldeş¹,

Göçer²

2019

J ETA Maritime Sci

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The increasing importance of marketing services has led services industries to pursue ways of providing better services and improve customer satisfaction in a competitive marketplace. Knowing what can be promoted and what customers consider in choosing the service provider are important factors in a strategic marketing plan. Recognizing core competences with customer expectations and perceptions is undoubtedly the best tool for success. While services marketing has been studied for many services industries, logistics, particularly customs services, is rarely addressed. Exploiting services quality and perception scales, this qualitative study applied content analysis to semi-structured interviews to explore the marketing criteria of customs service providers from a dyadic perspective within businessto-business (B2B) services. Marketing criteria for customs services were categorized as company, personnel, and service-oriented. Three genuine dimensions were created in accordance with their relevance to the service provider company, employees working in the service provider company and the service itself. The results reveal that customs services marketing criteria taken into consideration by customers for service provider choice can be different when compared to other services within a B2B environment. This study contributes to services marketing regarding customs services by comparing the factors of logistics services quality and perception literature.

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Joint selection of customs broker agencies and international road transportation firms by a fuzzy analytic network process approach

Cited by 9 publications

References 37 publications

Evaluation of Critical Success Factors Through the Use of Mind Map in the Logistic Process of a Customs Clearance Commissioner in a Brazilian Company

Evaluation of Critical Success Factors Through the Use of Mind Map in the Logistic Process of a Customs Clearance Commissioner in a Brazilian Company

A systematic review and meta-Analysis of SWARA and WASPAS methods: Theory and applications with recent fuzzy developments

Revealing Marketing Criteria of Customs Services: A Dyadic Approach

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