Jordanian nurses’ job satisfaction, patients’ satisfaction and quality of nursing care

Mrayyan, Majd T.

doi:10.1111/j.1466-7657.2006.00439.x

Cited by 143 publications

(163 citation statements)

References 19 publications

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“…Donabedian's (1988) groundbreaking conceptual model of quality care incorporates patient satisfaction as a fundamental component of healthcare quality. Patient satisfaction has been defined as the degree to which care meets a patient's expectations in terms of technical quality, physical environment, continuity of care, and the actual outcomes of care (Mrayyan, 2006). Elements of patient satisfaction include involvement in care decision-making and perceptions of competent practitioners and effective care delivery processes (Doran, 2010).…”

Section: Patient Satisfactionmentioning

confidence: 99%

Clinical Nurse Leader Impact on Microsystem Care Quality

et al. 2012

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• Background: The current fragmented healthcare system, characterized by a lack of collaborative, patient-centered care processes, creates significant barriers to providing quality patient care. The clinical nurse leader (CNL) is theorized to provide clinical leadership at the point-of-practice to maintain cross-disciplinary collaborative processes that lead to integrated quality care.• Objectives: The aim of this study was to assess the impact of CNL integration into an acute care microsystem on care quality, as measured by patient satisfaction with care.• Methods: A short interrupted time series design was used to measure patient satisfaction with multiple aspects of care 10 months before and 12 months after integration of the CNL role on a progressive care unit, compared with a control unit. Data were obtained from Press Ganey surveys, and analysis was completed using a publicly available program for short time series data streams.• Results: Clinical nurse leader implementation was correlated with significantly improved patient satisfaction with admission processes (r = + .63, p = .02) and nursing care (r = + .75, p = .004), including skill level (r = .83, p = .003) and keeping patients informed (r = .70, p = .003). There was no significant correlation with improved patient satisfaction with physician care (r = .31, p = .14) or discharge processes (r = .33, p = .23) post-implementation. Control data showed no significant changes in patient satisfaction measures throughout the study time frame.• Discussion: The positive correlation between CNL-mediated collaborative care processes and improvements in patient satisfaction with care quality provides empirical evidence of outcomes achievable through CNL implementation.Research is needed to explore the full range of achievable outcomes and to determine the specific processes by which these outcomes are realized. • Key Words: clinical nurse leader & healthcare quality & microsystem redesignCurrent healthcare delivery is plagued by disciplinary silo approaches to patient care, including a lack of formal interdisciplinary collaborative processes. Until recently, overburdened healthcare providers were not educated to collaborate and build consensus regarding goals of care with the patient and members of an interdisciplinary team. This fragmented approach to patient care has been associated with preventable adverse outcomes, including increased mortality and morbidity, 30-day readmission rates, length of stay, and costs (Fewster-Thuente & Velsor-Friedrich, 2008). In response to this evidence, the Institute of Medicine (IOM) has identified creation of effective work teams as a priority for redesigning and improving healthcare (IOM, 2001). Teamwork and effective interdisciplinary collaboration have been linked to improved quality of care and patient outcomes (Zwarenstein, Goldman, & Reeves, 2009). Unfortunately, there is limited evidence describing effective processes for creating and sustaining a collaborative environment. The clinical nurse leader (CNL) is theorized to...

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Section: Patient Satisfactionmentioning

confidence: 99%

Clinical Nurse Leader Impact on Microsystem Care Quality

et al. 2012

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“…Patients' satisfaction with nursing care has been reported as the most important predictor of the overall satisfaction with hospital care and an important goal of any health care organization (Mrayyan, 2006). Therefore, dissatisfaction with the nursing care services may further lead to lower utilization of the nursing care services by the patients (Yunus et al, 2004).…”

Section: Introductionmentioning

confidence: 99%

Emotional Intelligence and Coronary Heart Disease: How Close Is the Link?

Kravvariti¹,

Maridaki‐Kassotaki²,

Kravvaritis

2010

GJHS

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Background: Patient satisfaction is used as an important indicator of quality care and is frequently included in healthcare planning and evaluation. A cross sectional study was conducted to examine the relationship between cancer patients' satisfaction with nursing care in order to assist nurses in defining more clearly their roles in 10 government teaching hospitals in Tehran, Iran. Method:A proportional stratified sampling method was used and data were collected via face-to-face interviews based on a validated Patient Satisfaction Questionnaire (PSQ) within a 3 month period. A total of 384 cancer patients aged 14 years old and above was selected. Result:The majority of respondents were males 201 (52.3%), age group 45-54 years 102 (26.4%); and with family monthly income US$200-500, 234 (60.9%). The highest number and percentage 375 (97.7%) of respondents were admitted at general room, and 204(54.0%) of them were admitted at teaching hospital B of The University of Medical Science. The findings revealed that a vast majority of these respondents (82.8%) were satisfied with the nursing care provided to them, while the others (17.2%) were not. There was a significant relationship between patients' satisfaction and University's hospital, types of treatment (P≤0.05). Also; the University's hospitals was the best predictor for level of satisfaction. Conclusion: This study found that most of the respondents were satisfied with the nursing care, though they suggested some improvements especially with respect to interpersonal relation. Further research is needed to study in-depth the socio-cultural and environment parameters relevant to patients' satisfaction of nursing care.

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“…It describes the degree to which health care satisfies the expectations of patients in terms of care techniques, care quantity, physical environment, availability of health professionals, continuity of care, and therapeutic results, etc [15]. Although controversial because of its subjectivity, patient satisfaction has been investigated on a large scale across the world.…”

Section: Introductionmentioning

confidence: 99%

Patient Satisfaction and the Right to Health: A Survey in a Rehabilitation Clinic in Switzerland

Mpinga¹,

Verloo²,

Chastonay

2013

TOPHJ

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Abstract:Background: The complex nature of the right to health requires multiple indicators to cover all facets. Patient satisfaction (PS) has been proposed as a possible indicator, but no survey has explored the implementation of this indicator and its utility in promoting the right to health.Objectives: The aim of the present work is to demonstrate the utility of PS as an indicator of the right to health. The objectives of the survey are to identify problems in different domains of the right to health, to analyse possible explanatory factors and to discuss the conditions of the use of PS as a reliable indicator.Method: A retrospective survey using a satisfaction questionnaire was administered to 5,521 hospitalised patients of a rehabilitation clinic in Switzerland between 1 January 2006 and 31 July 2010. A dissatisfaction rate of more than 10% was used as a cut-off point.Results: Some 2,788 patients returned the satisfaction questionnaire, representing 50.4% of the target population. Eightynine per cent of the patients expressed general satisfaction. The coordination between intervening healthcare workers (27.2%), the information received (21.5%), the quality of some delivered care (15.1%) and the accessibility to services such as transportation (15.1%) were identified as domains with problems in terms of the right to health and improvements were expected. Satisfaction rates were gender and age dependent as well as related to the length and number of stays within the clinic. Conclusion:PS is an interesting indicator of the right to health as a reliable process. It can be used to complement data provided by other more classical right to health indicators.

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Jordanian nurses’ job satisfaction, patients’ satisfaction and quality of nursing care

Abstract: Jordanian nurses' job satisfaction is on the borderline, which arguably requires more interventions. Patients' satisfaction and quality of nursing care have to be enhanced to reach the levels of 'very satisfied' and 'always' consecutively.

Cited by 143 publications

References 19 publications

Clinical Nurse Leader Impact on Microsystem Care Quality

Clinical Nurse Leader Impact on Microsystem Care Quality

Emotional Intelligence and Coronary Heart Disease: How Close Is the Link?

Patient Satisfaction and the Right to Health: A Survey in a Rehabilitation Clinic in Switzerland

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