Journey to Shariah Hospital:An Indonesian Experience

Ismail, Siti Aisyah; Hamid, Burhanuddin; Sulistiadi, Wahyu; Sagiran,

doi:10.31344/ijhhs.v2i2.27

Cited by 7 publications

(6 citation statements)

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“…Protection of the Religion Shariah Supervisory Board (Abdurrokhman & Sulistiadi, 2019;Iranmanesh et al, 2018b;Ismail et al, 2018;Mahamod et al, 2015;Padela, 2018;Rahman & Zailani, 2016;Yasmeenela, 2020)…”

Section: Criteria Indicators Sourcesmentioning

confidence: 99%

Formulating Halal-Based Hospital Indicators

As-Salafiyah¹

2022

HTP

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This study aims to formulate the halal-based hospital indicators using systematic review. Research will be conducted in 2021 by searching with the keyword "Halal Hospital". The data analyzed 30 halal-based hospital research publications indexed by Dimensions. Visualization of the map of the development of halal-based hospital research is obtained through the export process into the .txt file format. The export data is then processed and analyzed using the VOSviewer application program to find a bibliometric map of the development of halal-based hospital research. The results show that the number of publications on halal-based hospital research is from 2014 to 2021. Bibliometric mapping shows that the visualization of the development of halal-based hospital research is divided into 5 clusters, with the most popular keywords being hospital, Islamic medical tourism and health care provider. The most popular writers are Suhaiza Zailani and Hayatullah Lalulddin. The most popular journal is IIUM Medical Journal Malaysia (IMJM) and the most popular document is Rahman et al. (2018b). In addition, this study found indicators that are the main elements of a halal-based hospital based on Maqashid Syariah and recommendations for related parties.

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Section: Criteria Indicators Sourcesmentioning

confidence: 99%

Formulating Halal-Based Hospital Indicators

As-Salafiyah¹

2022

HTP

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“…There are three main principles of Islamic hospital operations and they are excellence, fear of Allah and responsibility (FIMA, 2017). Ismail et al (2018) explain that in Indonesia, Islamic hospital operations are based on understanding Sharīʿah principles, halal - haram , muamalat principles, applying the concept of quality in Islam and establishing the core values of Islam. This is then interpreted into the operational management and services in the standard book.…”

Section: Literature Reviewmentioning

confidence: 99%

Improving the satisfaction and loyalty of BPJS healthcare in Indonesia: a Sharia perspective

Ratnawati

Cokrohadisumarto

Kholis

2020

JIMA

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Purpose The purpose of this study is to analyze how to improve the satisfaction and loyalty of Badan Penyelenggara Jaminan Sosial Kesehatan (BPJS) health patients in Indonesia based on services in Islamic hospitals, where the service quality was analyzed from a Sharīʿah perspective. Design/methodology/approach The sample for this study was 470 Muslim patients from BPJS health, 248 from large Islamic hospitals and 232 from small Islamic hospitals in Central Java, Indonesia. Overall, the respondents were from five large hospitals and five small hospitals. The study used eight service quality variables that were modified from the SERVQUAL, PAKSERV and CARTER models. All the variables used indicators of Sharīʿah principles and tested their effects on satisfaction and loyalty. Findings The results of the study showed that the insurance system has been proven to significantly increase the satisfaction and loyalty of BPJS health patients. This means that the efforts of the Indonesian Government to improve the level of health by establishing BPJS can benefit the community. Satisfaction can also be increased through the variables of reliability, empathy and responsiveness, while the loyalty of BPJS Health patients is strongly influenced by satisfaction. The sincerity variable can increase the satisfaction and loyalty of BPJS health patients in small hospitals, but not in large hospitals. On the other hand, the variable of compliance can increase the satisfaction and loyalty of BPJS health patients in large hospitals, but not in small hospitals. Originality/value The insurance system implemented in Indonesia can influence the improvement of satisfaction and loyalty. Also, hospitals that are fair in serving patients and that apply amanah (trust), tabligh (responsiveness) and are fast in handling BPJS health patients’ complaints are important indicators that need attention from BPJS health and hospitals. These indicators can form variables that can increase satisfaction and loyalty.

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“…In line with the development of civilization, that of the order of sociocultural society, and that of the progress of science and technology, especially in the fields of medicine and health, the hospital has evolved into an entity that requires an orientation of the various socioeconomist complexities it often encounters [7,8]. In the history of Indonesia, hospital management is based on the principles of Sharia.…”

Section: Literature Reviewmentioning

confidence: 99%

Narrative Study of Shariah Hospitals in Indonesia: A Review of Islamic Brand Communities Innovation for Health Care

Sulistiadi¹,

Rahayu²,

Veruswati³

et al. 2020

Preprint

Self Cite

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The Ministry of Health evaluates hospital management in accordance with the standard of quality of service. The concept of Shariah hospitals offers management services that exceed the standard of quality of hospital care. The study aims to illustrate the concept of Shariah hospitals in Indonesia. We collect related literature from various media via online search with the keywords “Shariah hospitals,” “implementation of Shariah hospitals,” and “application of Shariah hospitals.” Main findings: The study finds that the Shariah hospitals built by the philosophy of Islam are willing to provide the best health-care services to patients. A code of conduct must be fulfilled by the hospital management in Shariah hospitals: (1) general liability, (2) obligations to society and the environment, (3) obligations to patients, (4) obligations to the leaders, staff, and employees, and (4) relationships with related institutions. The foremost challenges include the improvement of health personnel performance and the quality of services in addition to perceptions that are not inclusive of the system of Shariah hospitals. This implementation should run consistently and with the commitment of all parties. Such insight, in turn, can be counted as an input to an approach to health services, particularly in increasing the performance rates, such as hospital. This study is the first to provide new insight into discussion about shariah hospital by presenting its focuses on Islamic approaches in meeting the quality standards of health services in hospitals so as to obtain more value. However, exclusive principles—Islamization, heterogeneity, and the performance of health workers—challenge the implementation of this hospital system.

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Journey to Shariah Hospital:An Indonesian Experience

Cited by 7 publications

References 0 publications

Formulating Halal-Based Hospital Indicators

Formulating Halal-Based Hospital Indicators

Improving the satisfaction and loyalty of BPJS healthcare in Indonesia: a Sharia perspective

Narrative Study of Shariah Hospitals in Indonesia: A Review of Islamic Brand Communities Innovation for Health Care

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