In which ways and in which circumstances should institutions and individual physicians facilitate patient-physician religious concordance when requested by a patient? This question suggests not only uncertainty about the relevance of particular traits to physicians' professional roles but also that medical practice can be construed as primarily bureaucratic and technological. This construal is misleading. Using the metaphor of shared language, this article contends that patient-physician concordance is always a question of degree and that greater concordance can, in certain circumstances, help to obtain important goals of medicine.
CaseMs L is a 78-year-old woman who presents to a primary care clinic to establish care with a new physician, as she has recently moved. She is assigned to a newer physician on staff, Dr O, who chats with her briefly and then begins to interview Ms L. Within a few minutes of Dr O's questions about her health history, Ms L mentions her faith. "I found Jesus a long time ago," she says sincerely. "Do you believe in God?" Dr O is surprised but doesn't show it. "Yes, I do. Is it okay if we focus on your medical history for now?" Ms L pauses for a moment and goes on about her faith's importance. "An essential part of who I am is that I believe in God. I believe in Jesus. What God do you follow? Is it Jesus, Allah or another god?" Dr O tries to focus on how to move on to obtain the rest of Ms L's history, and replies, "I believe in Jesus and Allah, too." Ms L straightens her spine and immediately replies, "No, you can't follow both."Dr O doesn't reply and moves on to her review of systems. "Do you know if there is a Christian doctor here?" Ms L interrupts.Dr O replies, "I'm new to this clinic and don't really know the religious affiliations of my colleagues." Dr O pauses and considers whether to continue examining Ms L.