“…It is assumed, for the purpose of this research, that the level of complexity in logistics of a company can be gauged (in terms of quantifiable scales) by measures of size (Masters et al, 1992;Germain and Droge, 1995;Pfohl and Zollner, 1997), gross revenue, number of suppliers (Chow et al, 1995;Masson et al, 2007), number of active clients (Chow et al, 1995;Masson et al, 2007), number of employees (Pfohl and Zollner, 1997), number of employees involved in SCM, number of active SKUs (Chow et al, 1995;Lowson, 2007), number of distribution centres (Rao and Young, 1994;Pfohl and Zollner, 1997;Hoffer and Knemeyer, 2009), number of orders processed (Rao and Young, 1994;Hoffer and Knemeyer, 2009), and number of product launches per year (Rao and Young, 1994;Hoffer and Knemeyer, 2009).…”