Kaizen and Healthcare: A Bibliometric Analysis

Lordelo, Sandro Alberto Vianna; Nogueira, Sara Monaliza Sousa; Filho, José Rodrigues de Farias; Costa, Helder Gomes; Barbosa, Christiane Lima; Calado, Robisom Damasceno

doi:10.1007/978-3-030-85902-2_34

Cited by 3 publications

(1 citation statement)

References 21 publications

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“…Using the Kaizen framework, hospitals are leverage improve upon the functionality of information systems, which ultimately impacts patient satisfaction. [23] claims that the evolution of the Kaizen concept in healthcare has positively impacted several aspects within it. One such way in which the concept has been helpful is by facilitating the use of information management systems in hospitals, especially the HER [20].…”

Section: Literature Reviewmentioning

confidence: 99%

The Effect of Security Information Sharing and Disruptive Technology on Patient Dissatisfaction in Saudi Health Care Services During Covid-19 Pandemic

2022

KSII TIIS

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This study is an investigation into the factors affecting patient dissatisfaction among Saudi hospitals. The selected factors considered for analysis are security of information sharing, operational practices, disruptive technologies, and the ease of use of EHR patient information management systems. From the literature review section, it was clear that hardly any other studies have embraced these concepts in one as was intended by this study. The theories that the study heavily draws from are the service dominant logic and the feature integration theory. The study surveyed 350 respondents from three large major hospitals in three different metropolitan cities in the Kingdom of Saudi Arabia. This sample came from members of the three hospitals that were willing to participate in the study. The number 350 represents those that successfully completed the online questionnaire or the limited physical questionnaires in time. The study employed the structural equation modelling technique to analyze the associations. Findings suggested that security of information sharing had a significant direct effect on patient satisfaction. Operational practice positively mediated the effect of security of information sharing on patient dissatisfaction. However, ease of use failed to significant impact this association. The study concluded that to improve patient satisfaction, Saudi hospitals must work on their systems to reinforce them against the active threats on the privacy of patients' data by leveraging disruptive technology. They should also improve their operational practices by embracing quality management techniques relevant to the healthcare sector.

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Section: Literature Reviewmentioning

confidence: 99%

The Effect of Security Information Sharing and Disruptive Technology on Patient Dissatisfaction in Saudi Health Care Services During Covid-19 Pandemic

2022

KSII TIIS

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The interrelationship between Lean Manufacturing and Internet of Things: a bibliometric analysis

Marquez¹,

Avilés²,

Ovalle‐Osuna³

et al. 2022

2022 IEEE Technology and Engineering Management Conference (TEMSCON EUROPE)

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Kaizen Implementation

Zeferino

Ramos

Santos

et al. 2022

Cases on Lean Thinking Applications in Unconventional Systems

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The use of the lean philosophy in healthcare environments has been reported in different countries, both in the private and the public sectors. However, there is not much information on how to apply the Kaizen concept to healthcare services, notably in hospitals and emergency services, which are increasingly challenging environments given the aging of the world population and the degradation of human conditions in several countries. Existing publications on the topic expose different forms of Kaizen use in healthcare services, which may cause misunderstanding and confusion. This chapter describes and brings light to the Kaizen approach in lean implementations and discusses its challenges, barriers, and success factors using a case study of a non-governmental organization (NGO) that started its lean journey with Kaizen implementation in late 2019. It also describes strategies to use it according to up-to-date publications and presents the benefits, the challenges, and the framework to successfully implement Kaizen.

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Kaizen and Healthcare: A Bibliometric Analysis

Cited by 3 publications

References 21 publications

The Effect of Security Information Sharing and Disruptive Technology on Patient Dissatisfaction in Saudi Health Care Services During Covid-19 Pandemic

The Effect of Security Information Sharing and Disruptive Technology on Patient Dissatisfaction in Saudi Health Care Services During Covid-19 Pandemic

The interrelationship between Lean Manufacturing and Internet of Things: a bibliometric analysis

Kaizen Implementation

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