Kano-QFD-based analysis of the influence of user experience on the design of handicraft intangible cultural heritage apps

Abstract

Mobile internet and digital technology provide new media platforms for the dissemination of handicraft intangible cultural heritage (ICH). Despite extensive research into the effect of user experience (UX) on handicraft ICH applications (apps), there is little quantitative research on the relationship between user needs and app design requirements. This study employed semi-structured interviews, online questionnaire surveys, and expert evaluation to understand and rank user needs and design requirement influencing factors. A quantitative analysis using the Kano-QFD approach revealed the different effects of twelve user needs and twenty-three design requirements on handicraft ICH app design. Following the establishment of a relationship matrix between user needs and design requirements, the app design requirements were ranked according to importance. Furthermore, a concept–category–application UX app design framework was constructed based on an analysis of the importance of design requirements. The concept layer formed the theoretical basis for the UX app design, the category layer represented the different facets of the UX design, and the application layer provided specific suggestions on the importance of app design. The eye-movement experiment and System Usability Scale were used to test the UX effects of a sample handicraft ICH app, verifying that the UX design framework was reliable. The framework provides methodological reference for the UX design of other ICH digital products.

Procedure for Aggregating Indicators of Quality and Life-Cycle Assessment (LCA) in the Product-Improvement Process

“…The selection of methods was justified in individual stages of the procedure, the general procedure of which is shown in Figure 1. Furthermore, as part of the development of the procedure, the main assumptions were adopted, which were selected based on a review of the literature on the subject, e.g., [34][35][36] and previous research results [37][38][39][40]. These assumptions were as follows:  the product to be verified is unlimited [38,39];  quality level refers to customer satisfaction with the use of the product [35,36];  the number of product quality criteria according to which the quality level is estimated is approximately 7 ± 2 [34,37];  life-cycle assessment is made on the basis of one criterion, which is considered environmental burden [40,41].…”

“…The analysis concerns the current state of the product and its prototype (alternative) design solutions. Furthermore, as part of the development of the procedure, the main assumptions were adopted, which were selected based on a review of the literature on the subject, e.g., [34][35][36] and previous research results [37][38][39][40]. These assumptions were as follows:…”

“…• the product to be verified is unlimited [38,39]; • quality level refers to customer satisfaction with the use of the product [35,36];…”

“…The customer's expectations concern his requirements for the product, which are expressed by quality criteria [35,36]. This means that it is the level of customer satisfaction with the quality of the product in terms of its usability, which is presented by the product criteria (attributes).…”

Design and research of digital twin platform for handicraft intangible cultural heritage -Yangxin Cloth Paste

“…Handicraft artisans and craftspeople are increasingly taking advantage of digital information technologies to disseminate their skills and expertise, market their products and attract a wider range of ICH inheritors [36]. The DT platform for ICH in handicrafts establishes interactive channels between artisans and users, facilitating Fig.…”