2021
DOI: 10.1177/01634437211048342
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Keep it Oakland: e-commerce meets social justice

Abstract: This article examines the labor involved with the upkeep of social media accounts for Oakland-based brick-and-mortar boutiques and their digital storefronts, particularly as businesses move their wares online during shelter-in-place amid the ongoing Covid-19 pandemic. Focusing on independent shops in Oakland, California, particularly those which are part of Oakland’s Indie Alliance – a coalition of independent small business owners – this article explores the role of shop workers in producing the authentic aes… Show more

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Cited by 9 publications
(4 citation statements)
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“…Digital platform listing labor is as embodied as traditional retail work, “always performed by workers situated offline, while on the bus and in line at the post office as well as in more formal worksites” (Kneese and Palm 2020, 3). Featuring a large quantity of decluttered clothes, shipping labels, and items packed in shipping supplies, the video exemplifies what Kneese (2021, 4) refers to as “logistics fetishism.” Bestdressed’s online retail how-to video reveals the success of her business while making visible often-hidden (im)material labor and resource-intensive processes essential to the operation of online retail and digital platform economies. Paratexts of the two scenarios shed lights on the obfuscated labor of managing the afterlives of the disposed in and outside of home, online and off.…”
Section: Managing Waste In and Outside Of The Homementioning
confidence: 89%
“…Digital platform listing labor is as embodied as traditional retail work, “always performed by workers situated offline, while on the bus and in line at the post office as well as in more formal worksites” (Kneese and Palm 2020, 3). Featuring a large quantity of decluttered clothes, shipping labels, and items packed in shipping supplies, the video exemplifies what Kneese (2021, 4) refers to as “logistics fetishism.” Bestdressed’s online retail how-to video reveals the success of her business while making visible often-hidden (im)material labor and resource-intensive processes essential to the operation of online retail and digital platform economies. Paratexts of the two scenarios shed lights on the obfuscated labor of managing the afterlives of the disposed in and outside of home, online and off.…”
Section: Managing Waste In and Outside Of The Homementioning
confidence: 89%
“…Contact’s floor space totals 150 feet and features custom-made double-decker record bins with pullout drawers to maximize the amount of stock that can be displayed. In an area with notoriously high rents (see Kneese, 2021), the confined space minimizes overhead costs, and Contact’s only employees are its husband-and-wife co-owners. Like most stores across the country, Contact closed on March 13, 2020, reassuring its more than 2000 Instagram followers that they ‘will be expanding our virtual shop by loading tons of goodies onto our discogs page & posting extra stuff here for you to buy online’ (Instagram, 2020a).…”
Section: Comment Sold To Purchasementioning
confidence: 99%
“…The decision to shop local has long been lauded as an ethical decision (see, e.g. Kneese, 2021) and vinyl’s platformization has amplified portrayals of ‘local record stores as temples of ethical music consumption’ (Harvey, 2017: 586). In light of the necessary pivot to online sales during the pandemic, Rattleback’s partnerships with other local businesses demonstrate one way for record stores to maintain a local orientation despite shifting away from local customers.…”
Section: Conclusion: Post-digital Post-pandemic Post-local?mentioning
confidence: 99%
“…Many businesses responded to this bind by turning to their customers and asking them on social media platforms to help sustain their business by patronizing their online sites or outright donating money to a gofundme. As Kneese shows in her essay, small businesses developed a range of additional services during the pandemic, like subscription-style care packages (Kneese, 2021). I found that shops pivoted to use their shuttered storefronts as studios to produce content on Tiktok and Instagram that they could use for promotion and direct traffic to online sales.…”
mentioning
confidence: 99%