Abstract:Abstract-The increasing amount of hotels in Bali may cause tougher competition among existing hotels. Human resources as organization activator will have an extra workload, such as increasing customer service quality and being an informal marketer. This situation can cause high mental workload felt by the staff. High mental workload is not always balanced by low job satisfaction, as with high mental workload can urge the staff to achieve higher performance and feel work satisfaction. Therefore, researcher want… Show more
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