Ketidaksantunan dalam Perbualan Bahasa Jepun oleh Pemandu Pelancong Malaysia (Impoliteness in Japanese Language by Malaysian Tourist Guide)

Rashid, Roswati Abdul; Ismail, Isma Rosila; Ismail, Radhiah; Mamat, Roslina

doi:10.17576/gema-2017-1703-06

Cited by 5 publications

(5 citation statements)

References 7 publications

(15 reference statements)

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“…The purpose of using these strategies are used to reduce face threatening act (FTA) and in ensuring harmonious relationship between tourist guide and Japanese tourists. The author also revealed the tour guide in Bali used only in teeneego form which coincides with study conducted by Roswati Abdul Rashid, Isma Rosila Ismail, Radhiah Ismail, Roslina Mamat (2017) [4] also claim that Malaysian Japanese tour guide use teeneego form which is the least polite form in Japanese linguistic politeness. Garay (2019) [20] carried out a qualitative study to find out the strategies of linguistic politeness implement by tourism staff towards local tourists when they visited Mt.…”

Section: Industrial Revolution (Icsteir 2020)supporting

confidence: 74%

The Use of Politeness in Tourism Communication: Research on Japanese Language Interaction During Tour Trip

Nudin¹,

Rashid²,

Kamaruzaman³

2021

Proceedings of the First International Conference on Science, Technology, Engineering and Industrial Revolution (ICSTEIR 2020)

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Politeness in Japanese society is highly perceived in social interaction especially politeness in business interaction where in Japanese culture customers must be served with high degree of politeness as they are regarded as the (customer as the god) concept. In this context, inquiry on the (im)politeness interaction between Japanese speaking Malaysian tour guide and Japanese tourists during a tour trip session is crucial in examining the Japanese tourists perception on the use of (im)politeness to decide at what extend the host is polite or impolite during the interaction and are there exceptions for non-native speaker such as given the flexibility to not adhere to the Japanese norms? Thus, this study aims to determine Japanese tourists' perspective from the use of politeness by Japanese speaking Malaysian tourist guide. Questionnaire is used as the research techniques in collecting data. This study involves 200 Japanese tourists visiting Malaysia selected using purposive sampling. The expected result of this study is assisting tour guide in using the expected politeness aspect in order to avoid Face Threatening Act (FTA) which will affect the satisfaction of the tour trip and most likely politeness aspect will be neglected as the most important element is the tour guide successfully conveyed the particular information during the tour guiding session.

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Section: Industrial Revolution (Icsteir 2020)supporting

confidence: 74%

The Use of Politeness in Tourism Communication: Research on Japanese Language Interaction During Tour Trip

Nudin¹,

Rashid²,

Kamaruzaman³

2021

Proceedings of the First International Conference on Science, Technology, Engineering and Industrial Revolution (ICSTEIR 2020)

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“…Based on the result of the above analysis, it must be emphasized that the invention of seven communicative functions of the cultural context (Armstrong & Ferguson, 2010) attaching to Javenese phatic word 'sampun' proves that pragmatic researches applying specific-culture perspective will renew the already-established emerging concepts of cultural context (R.K. Rahardi, 2018), (Rashid et al, 2017). The renowed concepts of cultural context was formerly asserted by Halliday, and therefore his assertion is now revised through this invention (Wiley, 1983), (Halliday, 2015).…”

Section: Discussionmentioning

confidence: 99%

“…For example, the intonation, duration, and volume of the speech proved to be very decisive in determining the speaker's meaning in the pragmatic study. Thus, it must be emphasized that linguistic aspects can also determine the speaker's meaning in pragmatic studies (Rashid, Ismail, Ismail, & Mamat, 2017).…”

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confidence: 99%

Pragmatic Meanings of Javanese Phatic Marker ‘Sampun’: Culture-Specific Pragmatic Perspective

Rahardi

2020

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The Javanese phatic marker ‘sampun’ draws several interpretations to researchers. The variety of interpretation poses communication problems in the daily communication, especially for people that do not fully understand the Javanese language and culture. The data consisted of excerpts of utterances transcribed from the recording tape of full conversations containing the phatic ‘sampun’ as discourse markers. The data gathering methods employed in this research were observation and speaking methods. Both types of data gathering methods employed the basic and advanced techniques in their elaboration. After being classified and typified properly, the data was analyzed using the distributional analysis method and pragmatic identity method commonly used in a linguistic research. The research showed the following results namely (1)the cultural context to emphasize intention, (2) the cultural context to emphasize the speaker’s hope and expectation, (3) the cultural context to emphasize the speaker’s intention to convince the hearer, (4) the cultural context to emphasize the speaker’s intention to question the hearer, (5) the cultural context to emphasize the speaker’s intention to agree, (6) the cultural context to convey disappointment, (7) the cultural context to emphasize the speaker’s inconvenience.

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“…Several studies related to cross-cultural language politeness in the socio-cultural dimension exist. Among them, Sifianou & Blitvich (2017), Chocron et al (2020), Hassan et al (2020), Lakoff (1990), Haugh (2007), de Carlos et al (2019, Rashid et al (2017), Mamat et al (2021) and Murphy and Levi (2006) stand out.…”

Section: Review Of Literaturementioning

confidence: 99%

Strategies of Language Politeness Across Tourism Service Actors: A Cross-Cultural Socio-Pragmatic Study in Lake Toba, Indonesia

2023

ISVS

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Today, tourism is developing fast and many people travel. Therefore, cross-cultural communication is required to facilitate them. In the hospitality industry, politeness is essential and that includes the use of language. This paper examines the strategies of the use of language among the tourism actors in the Lake Toba area, in Indonesia.This research employs a qualitative approach specifically a phenomenological study. Data were collected through observations, field notes, listening, recording, and in-depth interviews. Data analysis uses matching and distribution along with inferences and deep insights gained through empathy and understanding.The findings show that there are differences in the positive language politeness strategies used by the tour operators towards English-speaking foreign tourists and domestic tourists. For domestic tourists, strategies involve paying attention, using intergroup markers, showing praise and sympathy, providing assistance and promises, giving gifts, offering jokes, being optimistic, and giving reasons. With foreign tourists, optimism and joke strategies are not used. For them, positive politeness strategies involve showing respect, offering sympathy, persuasion, pleasing the tourists, familiarizing themselves, advising, and apologizing. These findings illuminate how language politeness is employed in the tourism industry and will help them improve them further.

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Ketidaksantunan dalam Perbualan Bahasa Jepun oleh Pemandu Pelancong Malaysia (Impoliteness in Japanese Language by Malaysian Tourist Guide)

Cited by 5 publications

References 7 publications

The Use of Politeness in Tourism Communication: Research on Japanese Language Interaction During Tour Trip

The Use of Politeness in Tourism Communication: Research on Japanese Language Interaction During Tour Trip

Pragmatic Meanings of Javanese Phatic Marker ‘Sampun’: Culture-Specific Pragmatic Perspective

Strategies of Language Politeness Across Tourism Service Actors: A Cross-Cultural Socio-Pragmatic Study in Lake Toba, Indonesia

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