Key Determinants of Human Resource Management in Hospitals: Stakeholder Perspective

Buchelt, Beata; Frączkiewicz-Wronka, Aldona; Kamińska, Renata

doi:10.1515/emj-2017-0020

Cited by 8 publications

(8 citation statements)

References 22 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Healthcare centres are concerned with the lives of people in the community, and since community health is vital, improving various aspects of the performance of these centres has always been a concern in develop-ing countries (Lupo, 2013). Like all other organisations active in the healthcare sector, hospitals are complex social systems (Buchelt et al, 2017). Hospitals are the most important and costly part of the healthcare system; the key role of hospitals in providing health care pages: 7-19 Citation: Ghahremanloo, M., Hasani, A., Amiri, M., Hashemi-Tabatabaei, M., Keshavarz-Ghorabaee, M., & Ustinovičius, L. (2020).…”

Section: Introductionmentioning

confidence: 99%

A novel DEA model for hospital performance evaluation based on the measurement of efficiency, effectiveness, and productivity

Ghahremanloo

Hasani

Amiri

et al. 2019

Engineering Management in Production and Services

View full text Add to dashboard Cite

Hospitals are the most important and costly component of the healthcare system. Therefore, hospital performance evaluation (HPE) is an important issue for the managers of these centres. This paper presents a new approach for HPE that can be used to calculate the efficiency, effectiveness, and productivity of hospitals simultaneously. Efficiency refers to the ratio of inputs and outputs, effectiveness refers to the extent to which outputs align with predetermined goals, and productivity refers to the sum of both efficiency and effectiveness. To this end, a Data Envelopment Analysis (DEA) model is developed to simultaneously measure the efficiency, effectiveness, and productivity (DEA-EEP) of hospitals. DEA is a linear programming technique that in its traditional form, calculates the performance of similar decision-making units (DMUs) that have both inputs and outputs. In this study, the inputs are the number of health workers, the number of other staff, and the number of patient beds; while the outputs are the bed occupancy rate and the bed turnover rate. A target value is set for each output to measure the effectiveness of hospitals. The advantage of the developed model is the ability to provide a solution for non-productive units so that they can improve their performance by changing their inputs and outputs. In the case study, data of 11 hospitals in Tehran were evaluated for a 3-year period. Based on the results, some hospitals experienced an upward trend in the period, but the efficiency, effectiveness, and productivity scores of most hospitals fluctuated and did not have a growing trend. This indicates that although most hospitals sought to improve the quality of their services, they needed to take more serious steps.

show abstract

Section: Introductionmentioning

confidence: 99%

A novel DEA model for hospital performance evaluation based on the measurement of efficiency, effectiveness, and productivity

Ghahremanloo

Hasani

Amiri

et al. 2019

Engineering Management in Production and Services

View full text Add to dashboard Cite

show abstract

“…The company applying this method's principles aims to reduce the costs associated with its operation, assumes improvement of the quality of its products and services as well as all the related processes. It also aims to improve the quality of work through appropriate training and, above all, motivation of employees (Buchelt, 2017;Jończyk, 2015).…”

Section: Lean Management In the Management Of Medical Organizationsmentioning

confidence: 99%

“…Decentralization of decisions contributes to the elimination of middle management levels, thus flattening the hierarchy in the organization (Mazur et al, 2015). The introduction of decentralization brings many benefits, including better quality of information and shorter times of its transfer between different organizational levels, high flexibility of operation in a changing environment, or the development of initiative in lower-level employees and therefore increased motivation to work (Buchelt, 2017). However, it is important to meet a number of conditions that are necessary to obtain the positive effects.…”

Section: Decentralization Of Decisions and A Flattened Hierarchymentioning

confidence: 99%

“…Confidence in employees is also important (Jończyk, 2012). Management should be convinced that the decision-makers will be able to make the right choice in changing conditions (Buchelt et al, 2017). Employees' knowledge of the organizational structure, its strategy and basic goals is also fundamental.…”

Section: Decentralization Of Decisions and A Flattened Hierarchymentioning

confidence: 99%

“…The OPUS Project: Clinical treatment and research in Copenhagen, Denmark. Retrieved from https://www.ispn-psych.org/assets/docs/ opus project.pdf Buchelt, B. (2017).…”

Section: Acknowledgementsmentioning

confidence: 99%

See 2 more Smart Citations

The Application of Lean Management in the Management of the Psychiatric Care System in the Regional Model of Psychiatric Care in Denmark (the Region of Zealand)

Mazur

Depukat

Jończyk

et al. 2018

Studies in Logic, Grammar and Rhetoric

View full text Add to dashboard Cite

The aim of the article is to present the application of the lean management method as appropriate for the management of the organizational system of psychiatric care in the Zealand region of Denmark. The organizational solutions of the Danish psychiatric care system presented in this paper are individualized and adapted to the regional needs of the residents. In Denmark, there are five administrative regions, in which each independently organizes its own system of medical (psychiatric) care. This means that the regions have considerable independence in choosing the acceptable and necessary methods of management, including – as is clear from the conducted research – the use of methods put-upon other areas of economy. Although the national laws in Denmark define certain conditions and guidelines for the functioning of psychiatric care (e.g. regarding the use of direct coercion/restrains for patients treated in the centres), there is a distinct separation of structures and methods of functioning throughout the whole country, which constitutes unique observation material – from the cognitive point of view. The authors of this paper conduct extensive research and analyse the systems of psychiatric care organizations in various countries (including Spain, Italy and Japan) and, as a result, the obtained results may lead to the selection of the best models from other systems (good organizational practices and management, the management methods in use), which can be applied in the currently reorganised system of the Polish psychiatric care. The choice of Denmark for the observational study is not accidental and is related not only to the fact that there is a large degree of systemic identity within the country and between the regions, but also because the country applies solutions addressed to patients with very different cultural conditions and needs, resulting from their descent, religion, and (world)-views. Denmark is one of those European countries that express a significant acceptance of diversity and tolerance, which is why communities with very different imponderables, denominations, and worldviews co-exist. In the area related to the organization of the psychiatric system, these conditions are of key importance. In the period from January 2015 to December 2017 the authors participated in study visits in Denmark, conducting research aimed at identifying the key success factors of the psychiatric care organization system in the country. The conducted analysis is also based on the analysis of literature and own and participant observations. The conclusions concerning this subject are also the result of interviews conducted with employees of the visited hospitals and system users, both professionals and patients. As the search for an optimal organizational model of psychiatric care is currently an ongoing concern in Poland, it seems justified to review the existing solutions in Europe and perform their critical analysis. A comparison of the adopted solutions was performed, in the context of, above all, the improvement of the quality of these services, their availability, and the satisfaction of patients and their families from the proposed organizational changes. The economic benefits of these solutions are also significant.

show abstract

The Evaluation of Actions Taken in the Healthcare Facility During the SARS-CoV-2 Pandemic, and Their Impact on Work Motivation: A Survey Report

Frączkiewicz-Wronka¹,

Ostrowska²,

Woźniak-Holecka³

2020

View full text Add to dashboard Cite

Objectives: The global crisis, which the outbreak of the SARS-Cov-2 pandemic undoubtedly is, has forced healthcare facilities to implement a variety of sanitary procedures. These have strongly affected the staff, contributing to decreased work motivation and occasional refraining from work caused by the threat of infection. The purpose of this study was to assess the human resource management practices implemented by the managers at the Rymanow Health Resort in the first two months after the SARS-CoV-2 outbreak had been declared. Research Design & Methods:The study used the direct interview method (PAPI) and inference based on participatory observation. The respondents were medical workers employed in the health resort hospital and rehabilitation centre. 96% of the respondents participated in the PAPI survey, which is over 70% of the surveyed population. Participatory observation data was obtained from a member of the management of the healthcare facility. Findings:The respondents pointed to their increased and changed workload. Despite concerns about their own health and life, only one-third of the employees used various forms of refraining from work during the pandemic. The vast majority of the respondents positively assessed the actions taken by the employer in the first two months after the Polish government had declared the state of emergency.Implications / Recommendations: The main resource that is crucial for the success of the organisation delivering healthcare services is the employees, as it is them who design and utilise solutions, create organisations, and actively participate in their functioning. With regard to the employees of institutions providing healthcare services, ensuring security in work environment is paramount due to the units' responsibility for the achievement of public interest and the administration of public funding. This is why it is so important for the employers to take action to create a friendly work environment, which is absolutely necessary for the healthcare sector to accomplish its mission. Contribution / Value Added:The results led to the formulation of the thesis that the procedures implemented by the employer yielded measurable effects, as employees decided to stay in their workplaces despite the risks posed as a result of the coronavirus pandemic.

show abstract

Key Determinants of Human Resource Management in Hospitals: Stakeholder Perspective

Cited by 8 publications

References 22 publications

A novel DEA model for hospital performance evaluation based on the measurement of efficiency, effectiveness, and productivity

A novel DEA model for hospital performance evaluation based on the measurement of efficiency, effectiveness, and productivity

The Application of Lean Management in the Management of the Psychiatric Care System in the Regional Model of Psychiatric Care in Denmark (the Region of Zealand)

The Evaluation of Actions Taken in the Healthcare Facility During the SARS-CoV-2 Pandemic, and Their Impact on Work Motivation: A Survey Report

Contact Info

Product

Resources

About