Key Dimensions of Client Satisfaction With Assistive Technology: A Cross-Validation of a Canadian Measure in the Netherlands

Demers, Louise; Wessels, Roelof; Weiss-Lambrou, Rhoda; Ska, Bernadette; Witte, L.P. de

doi:10.1080/165019701750300663

Cited by 39 publications

(26 citation statements)

References 11 publications

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“…All patients who possessed a device were asked to score their satisfaction with different aspects of that specific device by filling in the D-Quest (Dutch version of the Quebec User Evaluation of Satisfaction with assistive Technology [19]). This questionnaire comprises eight aspects relating to the assistive device (ease of use, effectiveness, comfort, adjustments, weight, durability, dimensions, safety), four aspects relating to the process of providing the assistive devices (service delivery, repairs and servicing, professional services, follow-up services), a general score for satisfaction with the device and a general score for satisfaction with the process of prescription and delivery.…”

Section: Satisfactionmentioning

confidence: 99%

Assistive devices: usage in patients with rheumatoid arthritis

et al. 2008

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We describe the usage of various assistive devices and identify factors associated with usage in patients with rheumatoid arthritis (RA). A cross-sectional, multicentre study was performed in three outpatient rheumatology clinics in the Netherlands. Two hundred forty patients with RA participated in the study. The main measures were questionnaires and a semi-structured interview regarding the possession and usage of 21 common assistive devices in the ISO9999 categories orthopaedic footwear, personal care, mobility, household and adaptations for housing. Potential factors associated with usage included sociodemographic variables, health status, quality of life, coping strategies, selfefficacy, outcome expectations and satisfaction. Out of 240 patients, 213 (89%) had one or more assistive devices in possession (median number of devices 3.0, interquartile range 3.0). The proportions of patients never using a device in possession varied between 8% for orthopaedic insoles and 23% for grab bars. The main factors related to usage varied among categories, but common determinants were a specific impairment or disability, satisfaction with the device or related services, self-efficacy and the number of devices in possession. In conclusion, in patients with RA, possession rates are high, with 23% or less of the devices in possession being abandoned. Overall, satisfaction rates were high. Factors associated with usage varied among categories and comprised, apart from the number of devices in possession and variables related to health status, also aspects of satisfaction with the device or related services or self-efficacy. The latter findings underline the need for a systematic evaluation of the outcomes of assistive devices by prescribing health professionals or suppliers in every individual case.

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Section: Satisfactionmentioning

confidence: 99%

Assistive devices: usage in patients with rheumatoid arthritis

et al. 2008

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“…In this era of evidence-based practice, information on patient satisfaction is considered of great importance when measuring treatment outcomes, and consequently, this concept is becoming popular (Demers et al, 2001). By enabling services monitoring, satisfaction data can aid clinicians, researchers, and managers in improving the quality of services provided (Keith, 1998;Demers et al, 2001).…”

Section: Introductionmentioning

confidence: 99%

“…By enabling services monitoring, satisfaction data can aid clinicians, researchers, and managers in improving the quality of services provided (Keith, 1998;Demers et al, 2001). Keith (1998) and Demers et al (2001) defined satisfaction as an attitude toward a service, a product, a service provider, or a person's health status.…”

Section: Introductionmentioning

confidence: 99%

Translation into Arabic of the Quebec User Evaluation of Satisfaction with Assistive Technology 2.0 and validation in orthosis users

Bakhsh¹,

Franchignoni²,

Ferriero³

et al. 2014

International Journal of Rehabilitation Research

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The assessment of patient satisfaction with the orthosis is a key point for clinical practice and research, requiring the availability of questionnaires with robust psychometric properties. The aim of this study was the translation into Arabic and Rasch validation of the Quebec User Evaluation of Satisfaction with assistive Technology (A-QUEST 2.0), one of the few standardized instruments appropriate for assessment of patient satisfaction with the orthosis. The translation was carried out in accordance with guideline recommendations. The translated version was administered to a convenience sample of 100 individuals with various health conditions using orthosis (59% men, mean age 36 years). Data were analyzed using confirmatory factor analysis, followed by Rasch analysis for each of the two subscales, that is satisfaction with the Device (eight items) and with Services (four items). The results of the confirmatory factor analysis verified the bidimensionality of A-QUEST 2.0. Rasch criteria for the functioning of rating scale categories were fulfilled for both subscales. All items except one showed an adequate fit to the Rasch model. The person separation reliability for A-QUEST 2.0_Device was 2.19 and Cronbach's α 0.83; A-QUEST 2.0_Services separation reliability was 2.79 and Cronbach's α was 0.89. Thus, the two subscales could define a hierarchy of persons along each measured construct with at least three different levels of satisfaction. This Rasch validation of A-QUEST 2.0, in patients with various types of orthoses, provides additional evidence of the psychometric properties (and particularly the internal construct validity) of the questionnaire, and provides insights for further improving its metric quality.

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“…In recent years technological developments have improved the features of EADL so that they can be totally wireless, have dynamic colour displays and be speech operated. More broadly, assistive technology including EADL is a rapidly growing field of interest both clinically and academically with research interests focused on use and non-use (or abandonment) 1,2 , user satisfaction [3][4][5][6][7] , and quality of life 8,9 . While acknowledging the broader developments in the field of assistive technology, this study focused on EADL specifically rather than AT in general as AT has a broader scope ranging from simple devices such as eye glasses to technologically advanced items such as communication aids.…”

Section: Introductionmentioning

confidence: 99%

Electronic aids to daily living: be able to do what you want

Verdonck

Chard

Nolan

2010

Disability and Rehabilitation: Assistive Technology

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Purpose. This study explores the experiences of Irish people with high cervical spinal cord injuries living with electronic aids to daily living (EADL) and the meaning attributed to such systems in the context of participation in everyday life.Method. Qualitative methodology using a phenomenological approach was used to explore the phenomenon of living with EADL. Data were collected using four focus groups of users and nonusers of EADL (n¼15). All participants had high cervical spinal cord injuries (C3-5). Groups were video recorded, transcribed verbatim and analysed using descriptive phenomenological analysis. Conclusions. Findings highlight differences in life experiences for those with and without EADL and provides motivation to address this difference. Such insights are valuable for both users and providers of EADL.

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Key Dimensions of Client Satisfaction With Assistive Technology: A Cross-Validation of a Canadian Measure in the Netherlands

Cited by 39 publications

References 11 publications

Assistive devices: usage in patients with rheumatoid arthritis

Assistive devices: usage in patients with rheumatoid arthritis

Translation into Arabic of the Quebec User Evaluation of Satisfaction with Assistive Technology 2.0 and validation in orthosis users

Electronic aids to daily living: be able to do what you want

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