Key factors influencing long-term retention among Contact Centre employee in Malaysia: a Delphi method study

Subramaniam, S. Hemmah; Wider, Walton; Tanucan, Jem Cloyd M.; Yew Lim, Kim; Jiang, Leilei; Prompanyo, Manoch

doi:10.1080/23311975.2024.2370444

Cogent Business & Management

2024

DOI: 10.1080/23311975.2024.2370444

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Key factors influencing long-term retention among Contact Centre employee in Malaysia: a Delphi method study

S. Hemmah Subramaniam,

Walton Wider,

Jem Cloyd M. Tanucan

et al.

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Key factors influencing long-term retention among Contact Centre employee in Malaysia: a Delphi method study

Cited by 5 publications

References 50 publications

Key factors affecting employee job satisfaction in Malaysian manufacturing firms post COVID-19 pandemic: a Delphi study

Key factors affecting employee job satisfaction in Malaysian manufacturing firms post COVID-19 pandemic: a Delphi study

Keys factor affecting employee performance in the banking sector: a Delphi study

Exploring the factors of employee turnover intentions in private education institutions in China: a Delphi study

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