2010
DOI: 10.1111/j.1759-8893.2010.00001.x
|View full text |Cite
|
Sign up to set email alerts
|

Key performance indicators for clinical pharmacy services in New Zealand public hospitals: stakeholder perspectives

Abstract: Objective  To identify a set of measurable key performance indicators (KPIs) demonstrating hospital clinical pharmacy's contribution to patient care that can be used for benchmarking in the New Zealand setting. Methods  Data sources were key stakeholders from public hospitals in each of the 21 District Health Boards in New Zealand. Surveys with selected KPIs thought to represent clinical pharmacy's contribution to patient care were sent to the Chief Pharmacist, Chief Medical Officer, Director of Nursing, senio… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
2
2
1

Citation Types

1
66
0

Year Published

2015
2015
2022
2022

Publication Types

Select...
6
2

Relationship

1
7

Authors

Journals

citations
Cited by 37 publications
(67 citation statements)
references
References 36 publications
(102 reference statements)
1
66
0
Order By: Relevance
“…22 Although the initial phase of this study required systematic development of cpKPIs by a Delphi panel of 3 pharmacists, the main focus was stakeholder feedback on the relevance and measurability of 52 KPIs. In contrast, our study utilized an expert panel of 26 hospital pharmacists representing frontline hospital pharmacists, hospital pharmacy leaders, and academia.…”
Section: Discussionmentioning
confidence: 99%
“…22 Although the initial phase of this study required systematic development of cpKPIs by a Delphi panel of 3 pharmacists, the main focus was stakeholder feedback on the relevance and measurability of 52 KPIs. In contrast, our study utilized an expert panel of 26 hospital pharmacists representing frontline hospital pharmacists, hospital pharmacy leaders, and academia.…”
Section: Discussionmentioning
confidence: 99%
“…The observation that people conceptualise in different ways or have different priorities and preferences for data is not new . However, understanding what these differences are within a medication safety measurement context has not previously been canvassed and articulated.…”
Section: Discussionmentioning
confidence: 99%
“…Replication of the aforementioned community pharmacy-based studies could be undertaken within the hospital pharmacy sector (Scahill 2012a, b). Although some work has been undertaken to determine performance indicators for clinical pharmacy services (Ng and Harrison 2010), little work has been undertaken to demonstrate what an effective hospital pharmacy might look like, from a multi-stakeholder viewpoint. Little work has also been done to explore the organisational culture of hospital pharmacy (Scahill 2012a, b) and how different patterns of culture might influence the functioning and therefore the performance of different hospital pharmacies.…”
Section: Further Applications: a Research Agendamentioning
confidence: 99%