“…A problem resolution method, referred to as such in the knowledge engineering literature, is similar to a default task method in CommonKADS. Numerous works have proposed various generic problem resolution methods for knowledge intensive tasks (including those by Benjamins, 1995;Breuker & Van de Velde, 1994;Chandrasekaran, Johnson, & Smith, 1992;Cottam & Shadbolt, 1998;Puppe, 1993;Rodriguez-Rodriguez & Alemàn-Flores, 2001).…”