“…"Budgeting" ranked second and, in agreement with (Brito 2014;Faria et al 2015), the results validate the studies of Lima Santos et al (2012Santos et al ( , 2014 and Faria et al (2018a), stating that hotel companies widely use this practice, which also appears associated with the use of USALI according to Gomes et al (2015), Nunes and Machado (2020). Regarding USALI and benchmarking, positioned in the third place, the results are in accordance with the literature reviewed, considering that Lima Santos et al (2018), Nunes and Machado (2020), Machado and Nunes (2021), and Machado and Silva (2021) show that USALI is widely used in hospitality, allowing to measure performance and make comparisons between companies; additionally, benchmarking, constantly associated with USALI, is a common practice in Portugal, being widely used by hotel chains, as in the studies of (Casqueira et al 2016;Correia et al 2016;Lima Santos et al 2019;Malheiros et al 2017).…”