Knowledge-based help systems

Fischer, Gerhard; Lemke, Andreas; Schwab, Thomas

doi:10.1145/317456.317487

Cited by 62 publications

(29 citation statements)

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“…These studies demonstrated that, contrary to expectations, users did not actually take advantage of the exploration facilities offered by direct manipulation [9,19]. Tentative interpretations are proposed for explaining these behaviors and attitudes in Sect.…”

Section: Direct Manipulationmentioning

confidence: 75%

“…• databases [19,36], although associative access to help information by means of simple keywords is easier and more intuitive than hierarchical access, the only available method for consulting standard manuals; or • hypertexts [12,29] and hypermedia documents [20,33], even though these presentation techniques implement a more sophisticated associative access method than standard databases; links may indeed be viewed as keywords embedded in textual, or multimedia, contextual information, hence as contextual keywords.…”

Section: Novice Users' Behaviors and Attitudesmentioning

confidence: 99%

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Online help for the general public: specific design issues and recommendations

Capobianco

Carbonell

2003

Universal Access in the Information Society

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Article dans revue scientifique avec comité de lecture. internationale.International audienceThis paper addresses the issue of how to design online help that will really prove effective, accessible, and usable for all categories of users in the coming Information Society and, most of all, that will actually be used by novice users. The paper demonstrates the intrinsic necessity of online help and the actual failure of approaches claiming that "transparent" user interfaces eliminate the need for online support chiefly on the grounds that they encourage exploration. Empirical results in the literature or stemming from analyses of data we collected are put forward in the discussion. Based on a brief survey of the relevant literature, the major specific design issues that designers of online help systems are confronted with are presented, existing design approaches that might contribute to solving these issues are discussed, and a realistic short-term approach for improving the accessibility, effectiveness, and usability of online systems is recommended. Our recommendation is mainly based on a recently performed experimental study. These results led us to advise, at least for the near future, the design of noncontextual help systems rather than the implementation of dynamic adaptation to the current user's cognitive profile or the development of contextual help systems that generate the information content of help messages dynamically according to the user's current intention and goal. We assume that it is possible, within the framework of universal design principles, to significantly enhance the effectiveness and usability of standard noncontextual help systems, mainly by making the most of the recent advances in research on multimodal interaction, especially on the integration of speech into input modalities. || Cet article porte sur la conception de systèmes d'aide en ligne qui soient efficaces, accessibles et utilisables, et surtout, qui soient effectivement utilisés. Nous démontrons d'abord la nécessité des aides en ligne à partir des échecs des approches cen

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Section: Direct Manipulationmentioning

confidence: 75%

Section: Novice Users' Behaviors and Attitudesmentioning

confidence: 99%

Online help for the general public: specific design issues and recommendations

Capobianco

Carbonell

2003

Universal Access in the Information Society

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“…Several of our own research systems have tried to increase the relevance of delivered information. ACTIVIST (Fischer et al, 1985), an active help system for a text editor, uses a plan library to infer user goals from observed actions by matching them against the condition part of plans and suggests more efficient solutions to accomplish the same goals. CodeBroker and ACTIVIST are both totally embedded in the working environment, and in both, task-relevant information is delivered into the workspace.…”

Section: Information Delivery Systemsmentioning

confidence: 99%

Reuse-Conducive Development Environments

Fischer

2005

Autom Software Eng

Self Cite

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Despite its well-recognized benefits, software reuse has not met its expected success due to technical, cognitive, and social difficulties. We have systematically analyzed the reuse problem (especially the cognitive and social difficulties faced by software developers who reuse) from a multidimensional perspective, drawing on our long-term research on information retrieval, human-computer interaction, and knowledge-based systems. Based on this analysis, we propose the concept of reuse-conducive development environments, which encourage and enable software developers to reuse through the smooth integration of reuse repository systems and development environments. We have designed, implemented, and evaluated CodeBroker-a reuse-conducive development environment-that autonomously locates and delivers task-relevant and personalized components into the current software development environment. Empirical evaluations of CodeBroker have shown that the system is effective in promoting reuse by enabling software developers to reuse components unknown to them, reducing the difficulties in locating components, and augmenting the programming capability of software developers.

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“…To bridge this kind of gap in domains other than software, various kinds of intelligent help systems have been proposed (e.g., [4,7,6]). We have been investigating how to apply an intelligent help system for recommending appropriate tools for use in an IDE by building a tool called Spyglass.…”

Section: Introductionmentioning

confidence: 99%

Challenges in the user interface design of an IDE tool recommender

Viriyakattiyaporn

Murphy

2009

2009 ICSE Workshop on Cooperative and Human Aspects on Software Engineering

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To help software developers work efficiently, integrated development environments (IDE) include many tools. All too often, these developers are unaware of potentially useful tools within these IDEs that might help them complete their work more effectively. To improve both awareness and use of tools within an IDE, we have been developing a recommendation system called Spyglass that recommends tool(s) that might help a developer navigate information available in an IDE more efficiently. When designing such a recommendation system, important considerations are both the content of the recommendations and the form and manner in which those recommendations are made. In this paper, we focus on what we learned about the form and manner of making tool recommendations from a longitudinal user study of Spyglass. These results may be useful to others designing various kinds of recommendation systems for IDEs.

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Knowledge-based help systems

Abstract: © 1985 ACM0-89791-149-0/85/004/0161 $00.75~: the mental model (Norman 82; Fischer 84) of the user, i.e. the set of concepts which he thinks exist in the system. A passive help (see section i.i) system is needed to gradually master the commands in D 2 and D 3.

Cited by 62 publications

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Online help for the general public: specific design issues and recommendations

Online help for the general public: specific design issues and recommendations

Reuse-Conducive Development Environments

Challenges in the user interface design of an IDE tool recommender

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