Knowledge complementarity and knowledge exchange in supply channel relationships

Kim, Kyung Kyu; Umanath, Narayan S.; Kim, Joo Young; Ahrens, Fred; Kim, Beomsoo

doi:10.1016/j.ijinfomgt.2011.05.002

Cited by 65 publications

(49 citation statements)

References 67 publications

(105 reference statements)

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“…Holland (2010) suggested that knowledge sharing will help reduce the risks faced by organizations. It's necessary for banks to create an efficient system that is easy for employees and staff to share their information and knowledge because interorganizational knowledge sharing will foster collaborative resource coordination, allocation, and integration across different members of a supply chain to achieve their targets (Kim et al, 2012;Shih et al, 2012) Knowledge sharing among employees plays an important role in success of a firm because it will improve the critical knowledge, skill, and abilities of employees in customer relationship management. There are few researches that focus on identifying factors that affect knowledge sharing.…”

Section: Knowledge Sharingmentioning

confidence: 99%

The relationships among information systems, knowledge sharing, and customer relationship management in banking industry

Phùng

2016

IJECRM

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Knowledge sharing continues to be an important research topic because it is a prerequisite to good customer relationship management (CRM). Knowledge sharing will lead to higher profitability through increasing CRM capability. This idea seems to have been ignored by other researchers. Previous research has focused on individuals' belief, attitudes, and behaviours that affect knowledge sharing and CRM but had paid little attention to the fact that technology is a mechanism that fosters knowledge sharing and hence increases CRM profitability. Applying the technology acceptance model (TAM) and Delone and McLean (D&M), the article presents a synthesis framework linking technology characteristics, beliefs of users, knowledge sharing, CRM capabilities, and profitability. We test the framework thorough the Structural Equation Modelling (SEM) approach. The data consist of 325 questionnaires for the banking industry in Vietnam. The study reveals that technology characteristics have a significant impact on knowledge sharing but not on CRM. Moreover, the research found that knowledge sharing contributes to improving CRM capability and profitability.

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Section: Knowledge Sharingmentioning

confidence: 99%

The relationships among information systems, knowledge sharing, and customer relationship management in banking industry

Phùng

2016

IJECRM

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“…Erre az egyik legérdekesebb példa Erridge (2000), aki könyvében az együttműködés professzionális oktatása nyomán elérhető alacsonyabb költségekről számol be. Tehát az együttműködés ilyen módját is kifejezetten a közös beszerzés gyakorlati példái közé sorolja Kim et al (2012) az együttműködő és az opportunista szervezetközi viselkedési formát azonosítja. A kutatás eleve arra épít, hogy mennyi minden múlik a szereplők saját döntésén, bizalmán, hozzáállásán és ennek megfelelően együttműködési készségén, kockázatvállalási képességén, tudásmegosztás szintjén.…”

Section: A Beszerzési Szervezetek Közötti Koordinációunclassified

Elemzési keret a hazai központosított közbeszerzésekhez – hatékonyságnövelés és modernizáció

Tátrai¹,

Vörösmarty²

2019

Veztud

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“…The key defining characteristic is that there should be only one tender published on behalf of all participating authorities. 11 Based on the definitions used by the LEAP Toolkit, there are several benefits for contracting authorities engaging in joint procurement arrangements, such as securing lower prices, administrative cost savings, better skills and expertise. 12 The Green Public Procurement (GPP Toolkit), based on the LEAP Toolkit, goes a step further in the hope of gaining additional advantages via joint procurementsuch as securing customers for environmentally innovative solutions, reducing the price of environmentally sound products and services, introducing new products onto national markets, standardising environmental demands and pooling environmental expertise.…”

Section: Literature Reviewmentioning

confidence: 99%

Joint public procurement

Tátrai

2015

ERA Forum

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Joint public procurement is an opportunity that first appeared with the new European Public Procurement Directives. The significance of joint public procurement should not be exaggerated, but it is important to explore its advantages, its possible applications and its occasional disadvantages. Joint public procurement can not be managed independently from the decisions or the internal organisational matters of the contracting authorities or entities. There are plenty of potential research questions that widen the scope of understanding of the joint procurement framework system. A better understanding of everyday practice could make it clear that joint implementation of projects does not directly yield cheaper and more efficient public procurement.

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Knowledge complementarity and knowledge exchange in supply channel relationships

Cited by 65 publications

References 67 publications

The relationships among information systems, knowledge sharing, and customer relationship management in banking industry

The relationships among information systems, knowledge sharing, and customer relationship management in banking industry

Elemzési keret a hazai központosított közbeszerzésekhez – hatékonyságnövelés és modernizáció

Joint public procurement

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