Knowledge governance maturity assessment can help software engineers during the design of business digitalization projects

Abstract

Software engineers and IT professionals face the challenge of envisioning the needs and wishes of their client companies, whose long‐term survivability depends on their adaptability to the digital business ecosystem, which is impregnating more or less every single sector of the economy. Looking at the data reported on the business digitalization project success rate, we realize that there is a lot of room for improvement. In this paper, we focus on the results of developing 10 business digitalization projects for 10 small and medium enterprises, where the software engineers in charge of the projects assessed the knowledge governance maturity of client companies before proposing any specific projects to support their digital businesses. We surveyed the software engineers participating in the above projects to gather their impressions of using knowledge governance assessment as a tool to predictively visualize the digital solution that best fits each digitalization project.

Engineering sustainable digital transformation projects immune to technical debt

“…Regarding the ease of use of the DTGEP1 – Digital Maturity Assessment subprocess, where the ALTUS methodology described in (Sanchez-Segura et al ., 2020a, b) is used, Figure 5 shows that 62% of the 109 software engineers who used ALTUS rated the ease of use of the model as 4 (on a scale of 1 – very low to 5 – very high), and 18% thought the ALTUS methodology was very easy to use, rating ease of use as 5. The average time taken to develop a full ALTUS assessment is six hours, taking into account that the engineers who participated in the case study received a four-hour training session to learn the ALTUS model.…”

“…The DTGEP subprocesses are then developed as follows: DTGEP1 – Digital Knowledge Maturity Assessment subprocess : this subprocess is based on the use of the ALTUS methodology and assesses the maturity of an organization's digital knowledge management based on how it performs several capabilities described in ALTUS (Sanchez-Segura et al. , 2020a, b). ALTUS is based on capabilities that are organized into four maturity levels.…”

A comparison of soft factors in the implementation and adoption of digitalization projects: a systematic literature review

“…Although this finding is consistent with the findings of researchers who identify the building of know-how as an asset in the successful implementation of digitalization projects [12], we believe this is also attributed to other factors. One such factor could be that digitalization projects are not undertaken as a one-off initiative, unlike other projects, but as a part of or as one of the projects in the whole DT process [4]. For this reason, digitalization projects have greater potential to trigger organizational change while simultaneously requiring change [29].…”

“…Sanchez-Segura et al [4] define such projects as those developed in the DT process; Henriette et al [5] define them as those involving the implementation of digital capabilities to support business model transformations whereas Grahn et al [6] define them as projects involving introductions of digital tools. Although there is no an universal definition, there is consensus that digitalization projects involve the introduction or use of digital tools [6][7][8] and are undertaken to spearhead DT in organizations [4,5,9]. We define a digitalization project as one that introduces a digital tool that is implemented as part of the organization's DT.…”

Dignity in Food Aid Logistics Is Also a Knowledge Management and Digital Matter: Three Inspiring Initiatives in France

“…For example, the level of disability parking misuse in New Zealand has been addressed through a digital initiative: citizens can report in an app disability parking unavailability and misuse, leading to drastically reducing such a level [1]. Sanchez-Segura et al point that digitalization may help to ensure dignity, but researchers, practitioners, and citizens must be aware that there might be a digital transformation problem [5]. For Bay and Atherton, this occurs notably when vulnerable populations data are processed unethically and without social justice [6], or when the digital era turns initiatives such as knowledge management into an a priori sustainable solution, whose performance should be measured through metrics as pointed by Tosic and Zivkovic [7].…”