Knowledge Management &amp; It's Origin, Success Factors, Planning, Tools, Applications, Barriers and Enablers

Agrawal, Animesh; Mukti, Suraj Kumar

doi:10.4018/ijkm.2020010103

Cited by 27 publications

(20 citation statements)

References 144 publications

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“…On the other hand, the absence of knowledge sharing is more common to achieve. Such results endorse previous literature arguments who discuss the complexity behind organizational frameworks to the successful implementation of knowledge management tools (Agrawal and Mukti, 2020).…”

Section: Discussionsupporting

confidence: 90%

I share, we Share? A Mixed-Method Analysis of Helping Behaviors, HRM Practices and Knowledge Sharing Behavior

Gonçalves

Curado

Martsenyuk

2022

ECKM

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Knowledge sharing represents a key process to create value in organizational environments that reflects a complex interplay of individual and organizational level factors. Driven and heavily reliant on individuals’ willingness to share with others, effective knowledge sharing behavior is fostered through organizational characteristics that can promote prosocial behaviors, such as structured Human Resources Management Practices (HRMP). Nevertheless, knowledge sharing represents an extra-role voluntary behavior that depends on individual intention to engage in altruistic behavior to help others. While several studies assess the mediation role of such helping behaviors (HB) between organizational conditions that can foster knowledge sharing, few studies explore the complex combination between HRMP and individual HB leading to knowledge sharing in organizations. Similarly, there is a lack of empirical evidence on how HRMP and HB can contribute to the absence of knowledge sharing. This study addresses such gaps by examining the impact of HRMP and altruistic HB as conditions leading to knowledge sharing in the service industry (n=130) using a mixed-methods approach. We follow a quantitative design, using a partial-least squares (PLS) analysis to explore the relationship between HRMP, HB and knowledge sharing. Then, we follow a qualitative design, using a fuzzy-set qualitative comparative approach (fsQCA) to identify complex configurations between HRMP, HB, age and education contributing to the presence and absence of knowledge sharing. Our quantitative findings find a positive relationship between both HRMP and HB leading to knowledge sharing behavior (KSB). Our qualitative findings present four alternative ways leading to knowledge sharing and corroborate the quantitative analysis. Additionally, qualitative results show four different configurations leading to the absence of knowledge sharing. We offer insight of the convergence of results, providing managerial approaches that can be used to promote KSB. Similarly, we recommend best practices to counter an absence of KSB given our methodological options and preventive practices inside the scope of Human Resources Management (HRM).

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Section: Discussionsupporting

confidence: 90%

I share, we Share? A Mixed-Method Analysis of Helping Behaviors, HRM Practices and Knowledge Sharing Behavior

Gonçalves

Curado

Martsenyuk

2022

ECKM

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“…This knowledge is non-transferable. Explicit knowledge can be stored as data and symbols and can be transmitted within the organizations [7] If the data is processed artificially, it is called information, which is specifically classified by the user in a special category and thus acquires a unique meaning. This means that the information represents a logically categorised set of data that will be used for some purpose.…”

Section: Data Information Knowledgementioning

confidence: 99%

Knowledge Management in a Globalized World and the Coronavirus Age

2021

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Research background: Although the world is still in a coronavirus crisis, it also sees hope in vaccines being developed, government measures taken to revive the economy and borders reopening. At the same time, the globalized world has learned a lot. Knowledge management and knowledge sharing in a globalized world now have even higher mission than before, since work regimes have completely changed and the necessary requirements for the protection of employees´ health and safety are being adopted. Purpose of the article: Knowledge management is a multidisciplinary activity; its individual disciplines will be described, characterized and researched. Research surveys will map the activities of knowledge management in new work regimes with the protection of employee health and safety in order to optimize knowledge management of businesses in a globalised world with existing threats. Methods: After the questionnaire survey is completed, the respondents’ answers will be encoded in Microsoft Excel. The encoded data will be exported to the SPSS statistical software. The objective of the statistical evaluation is to extract relationships and linkages that could contribute to optimising the knowledge management of enterprises in a globalised world. To detect basic relationships and linkages, Pearson’s chi-square test of independence will be used at the level of descriptive statistics, using contingency tables. Findings & Value added: Based on the conducted research, it diagnoses existing knowledge management barriers and knowledge sharing in globalized enterprises.

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“…First, it fills a critical gap in the literature by developing a comprehensive KM framework of KM process enablers. Researchers have previously highlighted the need for a robust and unified framework, as each of them has addressed only certain aspects of KM process enablers (Qasrawi et al , 2017; Abualoush et al , 2018; Agrawal and Mukti, 2020). Henceforth, the suggested framework in this study is both novel and significant.…”

Section: Managerial Implicationmentioning

confidence: 99%

Modeling enablers of knowledge management process using multi criteria decision making approach

Agrawal

2020

VJIKMS

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Purpose Drawing from boundary-spamming knowledge processes and knowledge-based theory, the purpose of this paper is to study enablers of the knowledge management (KM) process using robust multi-criteria decision-making (MCDM) tools like interpretive structural modeling (ISM) and decision-making trial and evaluation laboratory (DEMATEL) method. Design/methodology/approach Drawing on the knowledge-based view and through the detailed literature review among different KM success, eight enablers were identified. By using the ISM-DEMATEL approach, a systematic framework was designed, and further cause–effect relationship diagram visualized a causal relationship among the enablers. Findings The combined approach of ISM-DEMATEL showcase that “knowledge creation” and “knowledge capture” are essential enablers. These two identified enablers have considered being pillars for KM implementation. On the other side, knowledge organization, knowledge application are dependent enablers. Practical implications From a practical viewpoint, the findings of this research work enable the industry consultants to identify the most prominent driving enablers for KM implementation. Additionally, it provides a clue for the effective implementation of KM in a systematic approach. Originality/value The integrated method depending on the hierarchical model and cause–effect relationship between enablers of the KM process is a novel approach that opens a new research area in this domain. Moreover, this is the first-ever attempt to combine ISM along with DEMATEL to identify enablers of the KM process.

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Knowledge Management & It's Origin, Success Factors, Planning, Tools, Applications, Barriers and Enablers

Cited by 27 publications

References 144 publications

I share, we Share? A Mixed-Method Analysis of Helping Behaviors, HRM Practices and Knowledge Sharing Behavior

I share, we Share? A Mixed-Method Analysis of Helping Behaviors, HRM Practices and Knowledge Sharing Behavior

Knowledge Management in a Globalized World and the Coronavirus Age

Modeling enablers of knowledge management process using multi criteria decision making approach

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