Knowledge management and knowledge infrastructures

Abstract

This position paper aims to present the vision of Kenniscentrum CIBIT on organizational learning and the role of information technology to facilitate learning processes. From our point of view, organizational learning should be a managed process aimed at knowledge creation, distribution, combination and consolidation, and of course application of knowledge, the main processes in knowledge management as described in [SPEK96]. Information technology, including, but not limited to CSCW, should enable an infrastructure in which the following functionalities are available:1. People can be found and accessed based on their knowledge and experience, not only their name and phone number.2. Knowledge products can be consolidated and can be made accessible.3. Experiences can be shared.4. Experiences can be consolidated and can be made accessible.The infrastructure should provide its services as close to the daily work as possible. We call such an infrastructure a knowledge infrastructure .For the purpose of the workshop, we will focus on the latter two functionalities of a knowledge infrastructure.This position paper will:1. Relate the concepts of knowledge management to organizational learning.2. Present our thoughts on knowledge infrastructures in relation to organizational learning.3. Present our research ideas to further investigate knowledge infrastructures.

Look before you leap: Barriers to big data use in municipalities

“…Two other barriers seem to be crucial as well, firstly the infrastructural. Here we find that without proper infrastructure big data use becomes impossible, where in literature this is often considered a problem of the past, our research shows that, at least in municipalities, this problem is present and infrastructures are inflexible and rigid and do not support innovative solutions (Vis, 2013;Trelles et al, 2011;Edwards, 2010;Kruizinga et al, 1996;Merz, 2005). A second barrier deals with alignment and the goal of an organizational department as well as communication.…”

“…In order to process data an ICT infrastructure is needed, if this infrastructure is not available or not functioning sufficiently, the data cannot be processed or linked. This technical explanation refers to both the available technological resources as well as the knowledge of those operating those resources (Vis, 2013;Trelles et al, 2011;Edwards, 2010;Kruizinga et al, 1996;Merz, 2005).…”

“…When referring to existing literature, the reasons why big data is not being used, or not being used to its full extent, we find a fragmented result. In some disciplines the ICT architecture is being seen as the cause (Vis, 2013;Trelles et al, 2011;Edwards, 2010;Kruizinga et al, 1996;Merz, 2005), in others we find IT alignment issues as being the problem (Henderson & Vankatraman, 1999;Romero, 2011), in other literature we find that the legal aspect (mostly privacy issues) is seen as the biggest barrier (Ohm, 2010;McNeely & Hahn, 2014;Stough & McBride, 2014). What is lacking at this point is an overview of causes, in a more interdisciplinary matter in which both the ICT side (architecture) the data side (the data itself) the organizational side (alignment), the legal side (privacy) and the individual cognitive side are combined to give an overview of barriers to big data implementation for policy solutions in municipal governments (Pencheva et al, 2018).…”