Knowledge management and total quality management: foundations, intellectual structures, insights regarding evolution of the literature

Marchiori, Danilo Magno; Mendes, Luís

doi:10.1080/14783363.2018.1468247

Cited by 34 publications

(30 citation statements)

References 156 publications

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“…Marchiori [31] and Choo [32] addresses these differences by stating that information management (IM) has as a goal to optimize the usefulness and contribution of information resources to achieve the objectives of the organization. However, according to Gold et al [33] and Koentjoro and Gunawan [34], effective knowledge management, from the perspective of organizational capabilities, suggests a knowledge infrastructure that should include five key elements: (1) technology, the systems, tools, and technologies properly designed and implemented for the needs of the organization; (2) structure; (3) organizational culture, i.e., that which influences the way people interact, the context within which knowledge is created, the resistance they have to certain changes, and, ultimately, the way knowledge is shared or not; (4) a knowledge process architecture of acquisition, conversion, application, and protection; and (5) leadership [35,36].…”

Section: Where Did It Happen?mentioning

confidence: 99%

Knowledge Management for Open Innovation: Bayesian Networks through Machine Learning

Terán-Bustamante

Martínez-Velasco

Aragón

2021

Journal of Open Innovation: Technology, Market, and Complexity

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Knowledge management within organizations allows to support a global business strategy and represents a systemic and organized attempt to use knowledge within an organization to improve its performance. The objective of this research is to study and analyze knowledge management through Bayesian networks with machine learning techniques, for which a model is made to identify and quantify the various factors that affect the correct management of knowledge in an organization, allowing you to generate value. As a case study, a technology-based services company in Mexico City is analyzed. The evidence found shows the optimal and non-optimal management of knowledge management, and its various factors, through the causality of the variables, allowing us to more adequately capture the interrelationship to manage it. The results show that the most relevant factors for having adequate knowledge management are information management, relational capital, intellectual capital, quality and risk management, and technology assimilation.

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Section: Where Did It Happen?mentioning

confidence: 99%

Knowledge Management for Open Innovation: Bayesian Networks through Machine Learning

Terán-Bustamante

Martínez-Velasco

Aragón

2021

Journal of Open Innovation: Technology, Market, and Complexity

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“…However, their relationship has been approached from different perspectives and, in many cases, partial aspects have been studied which hinder the understanding of the complexity of this relationship. After a review of the literature and a bibliometric analysis, Marchiori and Mendes (2018) identified, on the one hand, studies that put the emphasis on how the principles and practices of QM can serve as a starting point to implement KM initiatives, effectively and efficiently. Other works accentuate the fact that KM is a critical element for the success of the QM initiatives and for obtaining better results.…”

Section: Relationship Between Knowledge Quality and Excellence Managementmentioning

confidence: 99%

Knowledge management issues in the EFQM excellence model framework

Criado-García

Calvo‐Mora

Martelo-Landroguez

2019

IJQRM

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Purpose The purpose of this paper is to identify knowledge as a key strategic resource within the EFQM excellence model. The study also analyses whether the EFQM model helps to create an adequate context for successful knowledge management (KM). A description is given of the synergies between both management approaches, with the purpose of reaching sustainable competitive advantages within organizations. Design/methodology/approach A literature review and a content analysis are carried out which show how the current version of the EFQM model includes the key aspects of the knowledge management systems (KMS) and its process. Also, the relationships and synergies between both considered management approaches are analyzed: quality management and KM. Findings After a detailed analysis of KM issues in the EFQM model, important synergies and complementary elements are appreciated between both management frameworks. Evidence is given of how the integration of both frameworks constitutes a dynamic capability that can lead organizations to attain sustainable competitive advantages. Practical implications An exhaustive review is given of the elements related to KM present in the EFQM model. In addition, companies are offered guidelines to be able to manage their knowledge through a model that is recognized and widespread in the business sphere. Originality/value The research develops the first content analysis of the process elements and KMS present in the whole structure of the EFQM model. Furthermore, it is shown how the integration of excellence and KM constitutes a dynamic capability for organizations based on continuous improvement, innovation and learning.

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“…The interactions formed from the application of these techniques were exposed in network maps (Li et al , 2016; Marchiori and Mendes, 2018), being that, each map is calculated by measuring the force of interaction between terms, which takes into account the number of links between the terms (Van Eck and Waltman, 2010; Waltman et al , 2010). Graphically, the terms (which, in this case, are articles or keywords) are represented by nodes and colour clusters, so that larger nodes represent more relevant terms than smaller nodes.…”

Section: Methodsmentioning

confidence: 99%

Brand orientation: a systematic literature review and research agenda

Sepulcri

Mainardes

Marchiori

2020

SJME

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Purpose Various studies dealing with brand orientation were analysed to discuss how the issues identified in this area have been relating over time. This paper aims to identify the key studies, the keywords used and the origin of the studies. Design/methodology/approach A systematic literature review (SLR) was performed within the Scopus database to select and summarize the studies that deal with brand orientation. Finally, 90 articles were subjected to bibliometric analysis. Findings Five major research areas were identified (brand orientation concept, hybrid strategies, internal branding management, brand performance and perceived brand orientation) and discussed. Research limitations/implications As the main theoretical contribution, the results showed a focus on research in five areas: the development of the brand orientation concept and proposed extensions; hybrid strategies; the relations between brand orientation, internal branding and brand management; the relation between brand orientation and financial performance; and the perceived brand orientation, mostly applied to higher education sector. Originality/value The study offers a general overview of brand orientation, identifying relations on topics of interest, main keywords and sub-themes in this field. The results contribute to fulfilling the research gap about the relationship between all these aspects. Finally, an agenda for future research is proposed.

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Knowledge management and total quality management: foundations, intellectual structures, insights regarding evolution of the literature

Cited by 34 publications

References 156 publications

Knowledge Management for Open Innovation: Bayesian Networks through Machine Learning

Knowledge Management for Open Innovation: Bayesian Networks through Machine Learning

Knowledge management issues in the EFQM excellence model framework

Brand orientation: a systematic literature review and research agenda

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