Knowledge Management-Based Artificial Intelligence (AI) Adoption in Construction SMEs: The Moderating Role of Knowledge Integration

Khan, Ali Nawaz; Mehmood, Khalid; Soomro, Mohsin Ali

doi:10.1109/tem.2024.3403981

IEEE Trans. Eng. Manage.

2024

DOI: 10.1109/tem.2024.3403981

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Knowledge Management-Based Artificial Intelligence (AI) Adoption in Construction SMEs: The Moderating Role of Knowledge Integration

Ali Nawaz Khan,

Khalid Mehmood,

Mohsin Ali Soomro

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2024

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Cited by 3 publications

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The gig economy's secret weapon: ChatGPT

Khan,

Khan

2024

Technological Forecasting and Social Change

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The gig economy's secret weapon: ChatGPT

Khan,

Khan

2024

Technological Forecasting and Social Change

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AI in the Workplace: Driving Employee Performance Through Enhanced Knowledge Sharing and Work Engagement

Khan,

Soomro,

Pitafi

2024

International Journal of Human–Computer Interaction

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Interactivity, humanness, and trust: a psychological approach to AI chatbot adoption in e-commerce

Ding,

Najaf

2024

BMC Psychol

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This study aims to investigate the impact of interactivity and perceived humanness on trust toward AI chatbots in the e-commerce setting. Moreover, this study also aims to examine the mediation effect of trust toward AI chatbots in the relationship between interactivity and intention to adopt AI chatbots for e-commerce as well as in the relationship between perceived humanness and intention to adopt chatbots for e-commerce. This study used a time lag approach to collect the data from 343 customers from the southern region of China. The data were collected online through a questionnaire designed in Chinese language using a survey firm. The findings of this study indicated that there is a significant impact of interactivity and humanness on the trust toward chatbots. Moreover, the findings of this study indicated that there is a significant mediating effect of trust toward chatbots in the relationships of interactivity and perceived humanness to adopt chatbots for e-commerce. In addition, this study found a significant moderating influence on the perceived enjoyment of using chatbots in e-commerce settings. This study provides a unique perspective of expectation-confirmation theory for adopting emerging technologies for online shopping and also provides insights for designers and business firms to develop businesses to facilitate the AI chatbot feature for e-commerce.

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Knowledge Management-Based Artificial Intelligence (AI) Adoption in Construction SMEs: The Moderating Role of Knowledge Integration

Cited by 3 publications

References 57 publications

The gig economy's secret weapon: ChatGPT

The gig economy's secret weapon: ChatGPT

AI in the Workplace: Driving Employee Performance Through Enhanced Knowledge Sharing and Work Engagement

Interactivity, humanness, and trust: a psychological approach to AI chatbot adoption in e-commerce

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