Knowledge management based on information technology in response to COVID-19 crisis

Wang, Wei Tsong; Wu, Sheng-Yi

doi:10.1080/14778238.2020.1860665

Cited by 74 publications

(83 citation statements)

References 16 publications

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“…This is likely because most organizations have shifted from conventional to e-KM practices regardless of sector or department, due to which their spending on former has decreased while the latter has increased. This finding is consistent with observations reported by Wang and Wu (2020) who found that COVID-19 has forced organizations in the health sector to adopt information technology (IT)-enabled KM practices. While the researchers did not focus on the costs involved with this change, it can be inferred that shifting from physical to IT processes involves increased spending on IT-related or digital activities.…”

Section: Spending On Knowledge Management Activitiessupporting

confidence: 92%

Impact of COVID-19 Crisis on Knowledge Management Practices in Sultanate of Oman

Thumiki

Jurčić

2021

EJKM

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This research was conducted with the aim of identifying various changes made to knowledge management (KM) practices implemented by organizations in the Sultanate of Oman following the onset of the COVID-19 crisis. Further, the study focused on identifying the impact of those changes on various aspects of human resources management. Snowball and purposive sampling techniques were used to collect relevant data from 110 line managers in various organizations in the Sultanate of Oman. Data were analyzed using descriptive statistics and Chi-squared and post-hoc tests. The Bonferroni correction method was adopted to reduce the risk of Type I error. The findings indicated that organizations started utilizing an inside-out approach to KM after the COVID-19 crisis began, shifted KM process from manual to computer-based and spending from conventional to e-KM activities. Key finding is that the organizations demonstrated an increased dependency on internal knowledge sources. In addition, line managers began measuring the effectiveness of KM practices, a metric which had been mostly neglected in the pre-pandemic period. Perceived benefits of these changes included increased employee motivation and engagement, increased employee learning and job-related skill, along with an enhanced knowledge-sharing culture across the organization. Important measures taken to mitigate the perceived negative impact of these changes, or enhance the perceived positive impact, included consistent persuasive communication with employees and identifying alternate financial resources to support KM activities. This research contributes to the field of KM and projects it as a supportive discipline to effective crisis management. Findings of this research can help in identifying the areas of training and improvements in the KM framework. This research is global and topical in nature as it relates to the e-KM practices during the ongoing global COVID-19 crisis and portrays the changing e-learning scenario in the organizations in Oman, one of the prominent countries in the middle east and represents the middle east regional culture and economy.

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Section: Spending On Knowledge Management Activitiessupporting

confidence: 92%

Impact of COVID-19 Crisis on Knowledge Management Practices in Sultanate of Oman

Thumiki

Jurčić

2021

EJKM

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“…The present study examined COVID-19 related knowledge sharing practice and determining factors in treatment centers of resource-limited settings. Knowledge sharing is a significant part of knowledge management strategy which means the exchange of employees’ knowledge, skills, and experience [ 27 , 42 , 43 ]. The result of this study showed that out of 454 study participants 251(55.3%) (95% CI: 51–60.2) of healthcare providers who worked in COVID-19 treatment centers were at a good level in sharing their COVID-19 related knowledge.…”

Section: Discussionmentioning

confidence: 99%

“…Hence, we argue that a study that specifically assesses the knowledge-sharing practice of COVID-19 is critical for specific policy measures and interventions for this pandemic. Literature also confirmed that knowledge sharing is a key to tackling disinformation and management of disasters like that of the COVID-19 pandemic [ [25] , [26] , [27] ].…”

Section: Introductionmentioning

confidence: 95%

COVID-19 related knowledge sharing practice and associated factors among healthcare providers worked in COVID-19 treatment centers at teaching hospitals in Northwest Ethiopia: A cross-sectional study

Chereka

Gashu

Fentahun

et al. 2022

Informatics in Medicine Unlocked

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Background COVID-19 is a pandemic that causes many deaths and disrupts the lives of the world population on an unprecedented scale. Healthcare providers are on the frontline in the struggle against this pandemic. In this regard, knowledge sharing is very crucial for healthcare professionals to provide safe, effective, and quality patient care during the COVID-19 pandemic. Accurate and timely COVID-19 related knowledge helps for making evidence-based decisions, during the management of the pandemic. Therefore, this study aimed to assess COVID-19 related knowledge sharing practices and associated factors among healthcare providers who worked in COVID-19 treatment centers at specialized teaching hospitals in the Amhara Regional State, Northwest Ethiopia. Method An institutional-based cross-sectional survey was conducted from April 1 to May 30, 2021. The study included 476 healthcare providers who worked in COVID-19 treatment centers at specialized teaching hospitals in Northwest Ethiopia. A pretested and structured self-administered questionnaire was used to collect data. EpiData 4.6 and SPSS version 23 were used for data entry and analysis respectively. Bi-variable and Multivariable logistic regression analysis was used to identify factors associated with the dependent variable. A P -value of less than 0.05 was used to declare statistical significance. Result A total of 454 respondents, with a response rate of 95.4%, were participated in the study. About, 55.3% (95% CI: 51–60.2) of healthcare providers had a good level of COVID-19 knowledge-sharing practice. Phone type [AOR = 4.05, 95% CI (1.99–8.25)], computer access [AOR = 2.09, 95% CI (1.12–3.92)], awareness [AOR = 2.01, 95% CI (1.20–3.39)], willingness [AOR = 1.77, 95% CI (1.05–2.97)] and educational status [AOR = 2.94, 95% CI (1.92–5.71)] were significantly associated with the COVID-19 knowledge sharing practices in the multivariable logistic regression model. Conclusion The finding implied that above half of the healthcare providers in this study setting were good at sharing their COVID-19 related knowledge. Policymakers, government, and other concerned bodies should stress to improve computer access, awareness creation, enhancing healthcare providers' willingness to share their COVID-19 related knowledge, introducing smartphone technology, and rising healthcare providers’ educational status are necessary measures to improve COVID-19 related knowledge sharing practice in this study setting.

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“…Therefore, within the context of managing the COVID-19 pandemic, Iandolo et al (2020) noted that, in addition to focusing on traditional public health outbreak response tactics (e.g., isolation, quarantining, social distancing, and community containment), other approaches based on sophisticated computational methods must be adopted. Wang and Wu (2020) noted that, in order to make appropriate strategic decisions, it is necessary to acquire critical knowledge rapidly; therefore, it is crucial to develop a specific set of KM procedures to deal with the COVID-19 outbreak. Kruesi et al (2020) noted that the management of biomedical knowledge is key to achieving satisfactory levels of health care.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…Kruesi et al (2020) noted that the management of biomedical knowledge is key to achieving satisfactory levels of health care. In this regard, Iandolo et al (2020) highlighted the importance of highlighting the role of data and knowledge sharing in times of outbreak and disaster in order to support global understanding and efficient decision-making processes (Allam and Jones 2020;Iandolo et al, 2020;Wang and Wu, 2020). Additionally, Lee et al (2021) noted that employees' active knowledge sharing is even more critical in a crisis as it helps to identify and solve problems quickly and effectively.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

An evaluation of critical knowledge areas for managing the COVID-19 pandemic

Abdalla

Renukappa

Suresh

2022

JKM

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Purpose The ability to manage the COVID-19 pandemic is contingent upon the ability to effectively manage its heterogeneous knowledge resources. Knowledge mapping represents a great opportunity to create value by bringing stakeholders together, facilitating comprehensive collaboration and facilitating broader in-depth knowledge sharing and transfer. However, identifying and analysing critical knowledge areas is one of the most important steps when creating a knowledge map. Therefore, the purpose of this paper is to appraise the critical knowledge areas for managing COVID-19, and thereby enhance decision-making in tackling the consequences of the pandemic. Design/methodology/approach The methodological approach for this study is a critical literature review, covering publications on knowledge management, knowledge mapping and COVID-19. EBSCOhost, PubMed, Scopus, Science Direct, TRID, Web of Science and Wiley Online Library were searched for full text, peer-reviewed articles written in English that investigated on critical knowledge areas for managing the spread of COVID-19. After full screening, 21 articles met the criteria for inclusion and were analysed and reported. Findings The study revealed seven critical knowledge areas for managing the COVID-19 pandemic. These are cleaning and disinfection; training, education and communication; reporting guidance and updates; testing; infection control measures, personal protective equipment; and potential COVID-19 transmission in health and other care settings. The study developed a concept knowledge map illustrating areas of critical knowledge which decision-makers need to be aware of. Practical implications Providing decision-makers with access to key knowledge during the COVID-19 pandemic seems to be crucial for effective decision-making. This study has provided insights for the professionals and decision-makers identifying the critical knowledge areas for managing the COVID-19 pandemic. Social implications The study advances the literature on knowledge management and builds a theoretical link with the management of public health emergencies. Additionally, the findings support the theoretical position that knowledge maps facilitate decision-making and help users to identify critical knowledge areas easily and effectively. Originality/value This study fills gaps in the existing literature by providing an explicit representation of know-how for managing the COVID-19 pandemic. This paper uses an objective and qualitative approach by reviewing related publications, reports and guidelines in the analysis. The concept map illustrates the critical knowledge areas for managing the COVID-19 pandemic.

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Knowledge management based on information technology in response to COVID-19 crisis

Cited by 74 publications

References 16 publications

Impact of COVID-19 Crisis on Knowledge Management Practices in Sultanate of Oman

Impact of COVID-19 Crisis on Knowledge Management Practices in Sultanate of Oman

COVID-19 related knowledge sharing practice and associated factors among healthcare providers worked in COVID-19 treatment centers at teaching hospitals in Northwest Ethiopia: A cross-sectional study

An evaluation of critical knowledge areas for managing the COVID-19 pandemic

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