Knowledge management for administrative knowledge

Abstract

Administrative knowledge or office knowledge is the knowledge used in conjunction with the support operations in an organization. Systems managing this knowledge are referred to as extended office systems (EOSs). EOSs will be used to support knowledge exchanges in organizations. The types of knowledge handled by EOSs are illustrated and their characteristics are highlighted. Based on these characteristics, a formalism is proposed, which utilizes structural and descriptive links to achieve an extensible, open-ended representation. A prototype system using the representation and incorporating approximately 200 items of knowledge has been developed and can answer questions about a software engineering company.

An Architecture for Knowledge-Based Educational Administration System

“…According to [1], a substantial amount of effort is required for acquiring administrative knowledge. Encoding such knowledge in educational domain for performing educational administration is the main focus of KBEAS.…”

“…A rapid advancement of modern technologies such as web media and office-automation systems like Extended-Office-Systems (EOSs) [1] in academia have opened a novel opportunity for bringing effectiveness in educational applications implemented for a broad base of potential users. It can presumably be agreed upon that the phrase officeautomation does relate to the use of automated equipment or improved technologies for the front-office and the back-office operations of an organization.…”

Measurement of enterprise knowledge by state characterization

“…In this era, characterized by knowledge economy, as Toffler (1991) noted, it is knowledge, not cheap labour, and symbols, rather than raw materials, that embody and add value. Knowledge representation (Jones, 2006; Snidaro & Foresti, 2007; Balch et al , 2007) and knowledge management (Maliappis & Sideridis, 2004; Amaravadi, 2005; Bernard & Tichkiewitch, 2008) are hotly debated topics among academia and commercial enterprises. In scientific research, studies are carried out on the structure, organization, efficiency and source of knowledge.…”

Office Information Systems: A Retrospective and a Call to Arms

“…Five types of requests may be made: 1) Request for information in documents-Users can find out information stored on their machines such as a file having the title "New Jersey Project". 2) Request for storing miscellaneous information/knowledge such as a meeting at a particular time or the name of a contact or that a particular vendor offers discounts till March [76]. 3) Queries based on system knowledge-This is concerned with the knowledge that the OIS has regarding the organization and its employees.…”

“…There is some overlap with context identification services. It should be noted that knowledge services encompasses the functionality provided by knowledge management [76]. This requires analysis, encoding and classification (ontology) of organizational knowledge [ibid].…”