Knowledge management in offshore accounting outsourcing

Abstract

This paper aim to identify and understand the challenges that have to be faced by a small and medium offshore accounting outsourcing provider implementing knowledge management (KM). This study used interpretive in-depth single case study in order to understand the challenges and innovation in implementing the KM in company. Findings show that the middle manager plays an important role in managing challenge to implement KM by create innovations. This study will contribute to further understand the KM implementation in a small and medium company especially in offshore accounting outsourcing provider.