2024
DOI: 10.3390/su16020797
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Knowledge Management in Serbian SMEs: Key Factors of Influence on Internal and External Business Performances

Dragana Rošulj,
Dejan Č. Petrović,
Siniša M. Arsić

Abstract: This study investigates the pivotal role of knowledge management (KM) in Serbian small- and medium-sized enterprises (SMEs), highlighting its impact on both the internal dynamics and external business performance of a company. Addressing the unique socio-economic and cultural context of the Serbian business environment, this research study explores how effectively KM practices can streamline business processes, enhance decision making, and foster more significant outputs. This study includes a sample of 370 co… Show more

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