“…Theoretically, and as defended by most KM authors, these knowledge acquisition, storing, retrieving and sharing processes should be seen as crucial and core by knowledge intensive companies, notably by SMEs. However, in practice, SMEs are still very reluctant in taking KM principles in their strategic thinking and daily routines (McAdam and Reid, 2001;Sparrow, 2001). Thomas Davenport has defined it as -a method that simplifies the process of sharing, distributing, creating, capturing and understanding of a company's knowledge‖ (Davenport et al, 1998).…”