Knowledge Management in Vietnameses Mall and Medium Enterprises : Review of Literature

Abstract

This paper aims to review and analyze Knowledge Management (KM) in small and medium enterprises (SMEs) in the specific context of the Vietnamese economy using a literature review methodology. The important role of KM has been greatly emphasized in terms of achieving and maintaining a company's competitive advantage. However, most of the previous studies were conceptually based and examined empirically in developed, developed and industrialized countries and from a broad perspective. Meanwhile, little effort has been made to address the relative importance of KM in organizational infrastructure capabilities in the context of developing and less developed Asian countries such as Vietnam. The results show some of the current situation in Vietnam and related recommendations.

Examining the Antecedents of Blockchain Usage Intention: An Integrated Research Framework

“…In addition, legal, cultural, logistical, and regulatory issues must be addressed to pave the way for the widespread adoption of the technology. Given these obstacles, it is unsurprising that only some companies are willing to make significant investments beyond the prototype stage to close the gap between promised and actual business values [11]. Despite this uncertainty, the advantages of blockchain technology make it a desirable choice for many businesses.…”

“…To put it another way, interest may also be thought of as a propensity to be interested in something that is mostly fixed, to pay greater attention to it, and to continually recall it, followed by the pleasure of receiving satisfaction from performance. Interest is an intense desire that arises in a person due to an interest and preference for achieving a specific goal [11].…”

“…Government regulation refers to laws designed to control people's behavior. Governments should draft laws to regulate blockchain technology to facilitate collaborative peerto-peer communication between actors rather than subjecting it to legal restrictions [11]. Applicable laws should be drafted or amended to facilitate the widespread adoption of blockchain technology [17].…”

“…Several paucities in the research on Blockchain usage intentions can be addressed, such as research [11,12] that examines Blockchain usage in light of entrepreneurial and institutional factors. Another study [8,13,14] found that the intention to use Blockchain is influenced by how the government thinks about it, which ultimately encourages people to use it themselves.…”

Predictive and Analytics using Data Mining and Machine Learning for Customer Churn Prediction

“…In addressing this issue, companies need to create engaging and interesting experiences for customers, through strategies such as loyalty programs, active communication, and personalization. In addition, problems with poor customer service can also be a contributing factor to churn [16][17] [18]. If customers face difficulties in contacting or get a slow response from the customer service team, they may be disappointed and decide to move to another company.…”