Knowledge Management Process-Oriented Strategy for Healthcare Organizations

Abstract

This article explores Knowledge Management (KM) practices among doctors and nurses in Malaysia. A total of 59 interviews were conducted with doctors and nurses from two hospitals. The data analysis employed in vivo coding and process coding techniques. The findings suggest a process-oriented strategy for managing knowledge among doctors and nurses in a clinical work environment. The development of this strategy can help the healthcare workers and management to evaluate and further improve their current KM practices. Additionally, this article adds another KM strategy to the literature that is tailored to supporting healthcare organization. Future studies may want to replicate the proposed strategy in different settings such as other clinical or non-clinical departments within the hospital, other public or teaching hospitals or private hospitals.

An inquiry on knowledge management in third-party logistics companies

“…In order to understand the activities in 3PLs that can be associated with KM, this study adopted a KM process model from Bahar and Bahri (2017). This process model is generated by examining forty KM process models from the literature from 2005 until 2015.…”

“…Finally, the knowledge will be evaluated before being shared with others. In the case of healthcare, evaluation must take place to ensure effective decisions are made (Bahar and Bahri, 2017).…”

“…KM can be described as knowledge identification, knowledge acquisition, knowledge development, knowledge distribution/sharing, knowledge preservation and knowledge use (Pawlowski and Bick, 2012). Many scholars have explored KM in various sectors and found that it encourages incorporated approach in identifying, capturing, evaluating, retrieving and sharing the organisational information in order to enhance the efficiency of businesses' operations and processes (Shanti, 2018;Bahar and Bahri, 2017;Rezaei et al, 2018;Akbariyeh and Seddigh, 2017). In addition, as successful KM strengthen the core competencies of one organisation and lead to the sustainable competitive advantage which includes logistics system (Rahimli, 2012).…”

“…In Malaysia, various researches have been conducted on the development of KM, the implementation and the effectiveness of KM in both public and private sector (Bahar and Bahri, 2017). Being one of many important resources, knowledge plays a significant part in all organisations, which directly makes KM relevant to be implemented in all possible parts within it.…”