Knowledge sharing in a global logistics provider: An action research project

Wong, Louie H.M.; Davison, Robert M.

doi:10.1016/j.im.2017.11.005

Cited by 15 publications

(19 citation statements)

References 26 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Most importantly, as analytical CRM systems are mainly used by employees to output data rather than to input data, it is hard for organizations to supervise employees' use level of the system. Therefore, CIOs may consider providing more IT support (Wong & Davison, ), to employees so that they can maximize the benefits of using CRM systems and fully use the systems in their daily work.…”

Section: Discussionmentioning

confidence: 99%

Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour

Chen

Wei

et al. 2019

Information Systems Journal

Self Cite

View full text Add to dashboard Cite

Despite substantial investments in customer-relationshipmanagement (CRM) systems, companies continue to experience pain rather than profit. Meanwhile, the concept of "adaptive behaviour" of frontline employees has received little attention in the literature related to CRM systems in which the frontline employees are the primary users. In this study, we propose that with the aid of CRM systems, individual employees are able to immediately

show abstract

Section: Discussionmentioning

confidence: 99%

Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour

Chen

Wei

et al. 2019

Information Systems Journal

Self Cite

View full text Add to dashboard Cite

show abstract

“…So DSD provides versatility in team members. In DSD the situation becomes more problematic when the multiple team members from different culture, language, time zone, and geographical locations works at the same project [1], [2] communications and collaboration among team members become a challenge and knowledge sharing in this scenario seems totally impossible.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Knowledge is categorized into two different levels explicit knowledge and tacit knowledge. The Explicit type of knowledge is in countable form like a written document, books, any material which is in physical form, explicit knowledge is easy to transfer, whereas tacit knowledge is the knowledge resides in peoples mind, they can include skills, thoughts, ideas, perceptions, values, and faiths so it is very hard to share this type of knowledge [1], [11]. Knowledge sharing is the process to transfer the knowledge of source to the destination.…”

Section: Literature Reviewmentioning

confidence: 99%

“…I. INTRODUCTION From few decades" creation maintenances and development of software become advanced from being centralized (at one location) to being dispersed at several locations [1], in distributed development teams are scattered geographically at multiple sites while working on the same product this concept is known as Distributed Software Development (DSD). Multiple sites include a different location such as different cities in the same country or it may be scattered along with the globe.…”

mentioning

confidence: 99%

“…Knowledge management is considered to be the most required resource of an organization [1]. Knowledge can be explained as "Knowledge, while made up of data and information, can be thought of as much greater understanding of a situation, relationships, causal phenomena, and the theories and rules (explicit and implicit both) that underlie a given domain or problem" [30].…”

mentioning

confidence: 99%

See 2 more Smart Citations

Improving Knowledge Sharing in Distributed Software Development

Waheed¹,

Hamid²,

Jhanjhi³

et al. 2019

IJACSA

View full text Add to dashboard Cite

Distributed Software Development has become an established software development paradigm that provides several advantages but it presents significant challenges to share and understand the knowledge required for developing software. Organizations are expected to implement appropriate practices to address knowledge management. From the existing studies, it is been analyzed that there were problems of collaboration between distributed team members which effects knowledge sharing. Documentation problem (such as missing, poor and outdated documents) and knowledge vaporization (as much of the conversation and communication is done via chat and retrieving it later is a great headache) is a major challenge in Distributed Software Development in knowledge sharing. Our main objective is to improve knowledge sharing between distributed team members and prevent knowledge vaporization and reduced documentation problem that will help in improving software development process in a distributed environment. To eliminate these challenges we proposed a framework which deals with documentation and knowledge vaporization problems and evaluated it through industrial case study and evaluate the framework performance in real-life context where actually the problem arises, we conducted the interviews and analyzed the data using thematic analysis and SUS questioner we came to the conclusion on team members response that they are satisfied with our proposed solution and it improved their knowledge sharing process. Our intention was to improve the knowledge process with our proposed solution and the evaluation showed that we resolved these problems.

show abstract

Industry 4.0 Mapping Strategic Decision Making for Seaport Operations Management

Caldwell

Darlington

2022

Advances in Manufacturing Processes, Intelligent Methods and Systems in Production Engineering

View full text Add to dashboard Cite

Knowledge sharing in a global logistics provider: An action research project

Cited by 15 publications

References 26 publications

Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour

Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour

Improving Knowledge Sharing in Distributed Software Development

Industry 4.0 Mapping Strategic Decision Making for Seaport Operations Management

Contact Info

Product

Resources

About