Knowledge, Skills, and Abilities for Lodging Management

Abstract

This study examines the effect of the following knowledge, skills, and abilities (KSAs) on managers’ lodging success: human resources management, marketing, financial management, and information technology. The investigation determined that knowledge perceived as important for management success differs from actual KSAs that distinguish senior-level executives from their subordinate middle-level counter-parts. The findings revealed that managers placed highest importance on and were most skilled in human resources management competencies. However, knowledge in financial management appeared to be a stronger indicator of top-level success. Underscoring the importance of financial knowledge was the finding that of all the KSAs being studied, only financial management had a significant, positive relationship with increased compensation. Moreover, financial management appeared to be a key to promotion to top-level positions. The implication of these findings is that educators, trainers, and would-be top executives should pay attention to financial management by ensuring that educational institutions and training programs provide proper coverage of financial techniques and analyses.

Lodging management success: Personal antecedents, achievements, KSAs and situational influencers

“…Intrinsic attributes, personal character, strategic positioning, lucky breaks, professional certification and college and graduate degrees will be perceived as important for management success by lodging professionals and rated higher than other prior identified KSA requisites (human resources and financial management, marketing, and information technology) reported in the Kay and Moncarz (2004) study.…”

“…Competencies in such areas as financial management are emerging as newly identified requisites for management success (Woods et al, 1998;Chung, 2000;Kay and Moncarz, 2004). For example, a recent study by Kay and Moncarz (2004) examining lodging management knowledge, skills and abilities (KSAs) found that financial management is a significant indicator of management the relationships among departments and assessing employee concerns and the organization's climate. In another article by Cornell (2000) on managers' job-related competencies, it was found that professional appearance and poise, and face-to-face communications were rated higher by GMs than by subordinate managers (Kay and Russette, 2000).…”

“…Knutson et al (2002) contend that the level of importance placed on any one-success attribute is likely to change over time. Furthermore, current research into requisites for many different hospitality job titles has reported the need for increased knowledge in new core competencies (Woods et al, 1998;Perdue et al, 2000;Chung, 2000;Kay and Moncarz, 2004). Thus, as lodging managers are being confronted with increasingly changing, dynamic work environments over time, continual scholarly study into lodging management requisites for hospitality management success is important and represents a valuable resource to professionals and the lodging industry, overall, and therefore, important for ongoing scholarly study.…”

Human and social capital as drivers of entrepreneurship

“…Investigations with a focus on small businesses are increasing, and they establish the importance of knowledge for entrepreneurship and innovation (Zeng, Xie & Tam, 2010;Gast, Werner, & Kraus, 2017). Selfefficacy, knowledge, skills and abilities affect the workload, the interest and level of difficulty of the targets that are established for performance; they also influence persistence (Kay & Moncarz, 2004). Studies have identified two important characteristics that are positively related to influencing one's starting one's own business and to the business performance, which are self-confidence in one's knowledge and skills and relationships with other people who will transmit knowledge (knowledge-based resources) (De Clercq & Arenius, 2006;Wiklund & Shepherd, 2003;Lee, Lee & Pennings, 2001;Arenius & Minniti, 2005;Autio & Wennberg, 2010).…”

An Exploration of Hospitality Management Competencies in Turkey through Content Analysis of the Job Ads

“…For example, technical competencies like using MS Office Software, sales skills, using front desk equipment/software, IT skills and the competency of financial planning/budgeting skills both technical and administrative corresponded to the some competencies which Kay and Morkarz (2004) appointed in their study to some degree. A closer study in form by Millar, Mao and Moreo (2008) were bringing the same issue to the fore.…”