Knowledge workers' use of support software in Saudi Arabia

Rahman, Mawdudur; Abdul-Gader, A. H.

doi:10.1016/0378-7206(93)90080-d

Cited by 15 publications

(5 citation statements)

References 11 publications

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“…Various studies have reported that the use of IT ranges from 1.8 hours per week to 2 or more hours per day; i.e., 10 or more hours per week [17]. The accessibility of hardware varies across these studies, with the low amount of use coming from a study of knowledge workers (including managers) in Saudi Arabia [23], where participants shared personal computers. The high use was reported in a study of managers and non-managers in Taiwan [9] where about 50% of respondents used a microcomputer for 2 or more hours per day; the non-managers used IT more than managers did.…”

Section: Prior Researchmentioning

confidence: 98%

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Use and perceived value of computer-based information systems in supporting the decision making of German managers

Vlahos

Ferratt

Knoepfle³

2000

Proceedings of the 2000 ACM SIGCPR Conference on Computer Personnel Research

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This study surveyed a sample of German managers to investigate the amount of information technology (IT) these managers used and their perceived value and satisfaction with their existing computer-based information systems (CBIS) in providing help~l information for making successful and effective decisions. A detailed analysis of the responses produced the following findings:(1) The German sample of managers was predominantly male, older, had several college computer courses, and was comprised mainly of middle and top level managers. (2) The German managers used IT rather heavily, approximately 10 hours per week. This result was similar to those reported in several previous studies. (3) First-line managers were the heaviest users of IT and perceived the greatest value of CBIS for decision making. Top level managers were the lightest users of 1T but perceived greater value of CBIS than middle managers. From the functional areas, managers in information systems and accounting/finance were the heaviest users of IT and perceived the greatest value of CBIS. For the overall sample, there was a significant correlation between amount of use of IT and perceived value of CBIS. (4) The majority of the respondents were confident that the information they were getting from their CBIS was not compromised due to lack of adequate security. (5) About half of the responding managers reported that they helped specify more than sixty percent (60%) of the content or format of the information presented to them by CBIS. (6) Eighty four percent (84%) of the respondents rated their corporation's amount of investment in 1T to support managerial needs as adequate or better.

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Section: Prior Researchmentioning

confidence: 98%

“…Although managerial use of IT has been studied in several countries (e.g., [3], [5], [9], [10], [17], [23], [27]), available literature lacks such studies of German managers. The study reported here is to address this gap.…”

Section: Introductionmentioning

confidence: 99%

Use and perceived value of computer-based information systems in supporting the decision making of German managers

Vlahos

Ferratt

Knoepfle³

2000

Proceedings of the 2000 ACM SIGCPR Conference on Computer Personnel Research

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“…End‐user satisfaction is “the affective attitude towards a specific computer application by someone who interacts with the application directly” (Doll & Torkzadeh, 1988, p. 261). To measure end‐user computing satisfaction, Doll and Torkzadeh (1988) developed a 12‐item survey instrument that was a synthesis of the Ives et al (1983) measure of UIS, and which is a widely used, validated, and generalizable instrument (e.g., Gelderman, 1998; Igbaria, 1990; Rahman & Abdul‐Gader, 1993). Specifically, EUCS is a multifaceted construct that requires subjective self‐reports of five subscales that measure end‐user satisfaction with the content, accuracy, format, timeliness, and ease of use of a computer application and a single overall second‐order construct called EUCS.…”

Section: End‐user Computing Satisfactionmentioning

confidence: 99%

Confirmatory Factor Analysis of the End‐User Computing Satisfaction Instrument: Replication within an ERP Domain*

Somers¹,

Nelson²,

Karimi³

2003

Decision Sciences

162

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Over the past decade, organizations have made significant investments in enterprise resource planning (ERP) systems. The realization of benefits from these investments depends on supporting effective use of information technology (IT) and satisfying IT users. User satisfaction with information systems is one of the most important determinants of the success of those systems. Drawing upon a sample of 407 end users of ERP systems and working within the framework of confirmatory factor analysis (CFA), this study examines the structure and dimensionality, and reliability and validity of the end-user computing satisfaction (EUCS) instrument posited by Doll and Torkzadeh (1988). In response to Klenke's (1992) motion to cross-validate management information system (MIS) instruments and to retest the end user computing satisfaction instrument using new data, this study's results, consistent with previous findings, confirm that the EUCS instrument maintains its psychometric stability when applied to users of enterprise resource planning application software. Implications of these results for practice and research are provided.

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“…Although managerial use of IT has been studied in several countries (e.g., [3,5,10,11,14,16,[18][19][20]22,23]), available literature lacks such studies of German managers. The focus of this study is therefore to investigate IT use by German managers, including the managers' assessment of the value of their computer-based information systems (CBIS) and their satisfaction with their CBIS.…”

Section: Introductionmentioning

confidence: 99%

The use of computer-based information systems by German managers to support decision making

Vlahos¹,

Ferratt²,

Knoepfle³

2004

Information & Management

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Knowledge workers' use of support software in Saudi Arabia

Cited by 15 publications

References 11 publications

Use and perceived value of computer-based information systems in supporting the decision making of German managers

Use and perceived value of computer-based information systems in supporting the decision making of German managers

Confirmatory Factor Analysis of the End‐User Computing Satisfaction Instrument: Replication within an ERP Domain*

The use of computer-based information systems by German managers to support decision making

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