KOMPASS: a method for complementary function allocation in automated work systems

Grote, Gudela; Ryser, Cornelia; Wäfler, Toni; Windischer, Anna; Weik, S.

doi:10.1006/ijhc.1999.0289

Cited by 61 publications

(36 citation statements)

References 27 publications

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“…In this context, distributing the individual problem-solving activities on different "spaces" can foster process transparency (Nussbaumer et al, 2012). Improving process transparency can help consultants to strengthen their control of the advisory process, as they could better understand the goals of the individual problem-solving activities and can better visualize the process (Grote et al, 2000). Implementation: To implement the "spaces"-metaphor, we created separated screens to represent the individual process phases: problem-elicitation and solution-finding.…”

Section: Design Principle 1 "Establish a Shared Information Space" (Dmentioning

confidence: 99%

Empowering front office employees with counseling affordances

Giesbrecht

Schenk

Schwabe

2015

Transforming Government: People, Process and Policy

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Purpose -The purpose of this paper is to investigate the face-to-face citizen service encounter in public administrations' front offices, and present a novel qualification approach to empower service personnel on-the-job, and thereby deepen the knowledge on the role of information and communication technology for advancing governmental reforms. Design/methodology/approach -The presented study follows a design science research methodology, conducted in collaboration with the public administration of a major German city. Data were collected using multiple quantitative and qualitative methods, including questionnaires, semi-structured interviews and video analysis. Findings -A novel on-the-job qualification approach for empowering public employees in their job-related skills, building on the concept of affordances, is developed. Thereto, six design principles for equipping artifacts with counseling affordances are presented. Evaluations in real-world environments provide first evidence that "learning with counseling affordances" constitutes an effective qualification measure to initiate experiential learning on-the-job, helping employees in the resource-restricted work environment of public front offices to obtain the skills to provide superior advisory services. Research limitations/implications -The "learning with counseling affordances" approach was developed in collaboration with an individual major German city and the paper provides first evidence of its effectiveness and suitability. Hence, the study's insights should be approved by further research to strengthen generalizability. Originality/value -The paper highlights the previously neglected aspects of employee's skills and qualification for promoting governmental transformation. By highlighting the beneficial relationship between affordances and on-the-job learning, the paper provides novel insights on the role of information and communication technology to promote governmental transformation. Keywords Affordances, Design science, Learning on-the-job, Qualification Purpose: Investigating the face-to-face citizen service encounter in public administrations' front offices, the paper presents a novel qualification approach to empower service personnel on-the-job, and thereby deepens the knowledge on the role of information and communication technology for advancing governmental reforms. Design/methodology/approach:The presented study follows a design science research methodology, conducted in collaboration with the public administration of a major German city. Data was collected using multiple quantitative and qualitative methods including questionnaires, semi-structured interviews, and video analysis. Findings:A novel on-the-job qualification approach for empowering public employees in their job-related skills, building on the concept of affordances, is developed. Thereto, six design principles for equipping artifacts with counseling affordances are presented. Evaluations in real-world environments provide first evidence that "learning with counse...

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Section: Design Principle 1 "Establish a Shared Information Space" (Dmentioning

confidence: 99%

Empowering front office employees with counseling affordances

Giesbrecht

Schenk

Schwabe

2015

Transforming Government: People, Process and Policy

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“…The Orchestra model (Boy, 2009) will support the identification of both deliberate and emergent cognitive functions during the life cycle of a multi agent life-critical system. It is based on previous work on cognitive function analysis (Boy, 2011) and function allocation work (Grote et al, 2000. ) This will require advanced concepts and technologies, along with higher levels of automation; all of which will result in changes to roles and responsibilities for employees and managers.…”

Section: State Of the Artmentioning

confidence: 99%

Decision Analysis in Management of Information Systems Incidents

Tchoffa¹,

Duță²,

Mhamedi³

2013

SIC

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Distributed systems are characterized by heterogeneity and also by multiple applications often interdependent whose programming is done by separate teams with no communications between them. Dysfunctions and problems that occur in these systems have multiple and important consequences. Difficulties encountered during discovering origins and causes of these problems are proportional with user information quality demand. In this paper a method to manage incidents in information systems using decision analysis is proposed.

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“…[31], [32]). Quality and cost aspects of standard work procedures are covered by DP-Q122 for stable quality output and by the decomposition of the direct labor branch (DP-D1).…”

Section: Identifying and Resolving Problems Branchmentioning

confidence: 99%

A decomposition approach for manufacturing system design

Cochran

Arinez

Duda

et al. 2001

Journal of Manufacturing Systems

150

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Successful manufacturing system designs must be capable of satisfying the strategic objectives of a company. There exist numerous tools to design manufacturing systems. Most frameworks, however, do not separate objectives from means. As a result, it is difficult to understand the interactions among different design objectives and solutions and to communicate these interactions. The research described in this paper develops an approach to help manufacturing system designers: (1) clearly separate objectives from the means of achievement, (2) relate low-level activities and decisions to high-level goals and requirements, (3) understand the interrelationships among the different elements of a system design, and (4) effectively communicate this information across a manufacturing organization. This research does so by describing a manufacturing system design decomposition (MSDD). The MSDD enables a firm to simultaneously achieve cost, quality, delivery responsiveness to the customer and flexibility objectives. The application section illustrates how the MSDD can be applied in conjunction with existing procedural manufacturing engineering.

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KOMPASS: a method for complementary function allocation in automated work systems

Cited by 61 publications

References 27 publications

Empowering front office employees with counseling affordances

Empowering front office employees with counseling affordances

Decision Analysis in Management of Information Systems Incidents

A decomposition approach for manufacturing system design

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