“…Traditionally, collecting audiences' opinions was complicated process as it was labour intensive, costly and time consuming. However, with the Internet and SNS, the collection process has been simplified, creating new pathways for researchers and businesses to gain insights into their target audience through analysing their SNS activities (Soh & Yecies 2017). Within media and cultural studies, the measurement and understanding of audiences' opinions include the utilisation of surveys, analysis of audience comments and the use of a rating system.…”