2009
DOI: 10.1007/bf03085729
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Kwaliteit van telefonische triage op huisartsenposten in Nederland

Abstract: InleidingDe communicatie tussen artsen en patiënten is gedurende de laatste decennia veranderd onder invloed van maatschappelijke veranderingen. Verliep de communicatie in het verleden vooral Onderzoek Kwaliteit van telefonische triage op huisartsenposten in Nederland Communicatieve vaardigheden en verslaglegging Hay Derkx, Jan-Joost Rethans, Bas Maiburg, Ron Winkens, Arno Muijtjens, Harrie van Rooij, André Knottnerus ziektegericht, tegenwoordig is ze patiëntgericht; -niet de ziekte maar de patiënt staat cent… Show more

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Cited by 2 publications
(3 citation statements)
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“…As the introduction pointed out, the evidence is inconclusive as to whether mutual trust – based upon familiarity – becomes less important if the work of triage nurses can be standardized [ 7 - 10 ]. In other words, it is questionable whether frequent interactions and physical or social proximity become less important for collaborative work that can (partly) be done from home.…”
Section: Discussionmentioning
confidence: 99%
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“…As the introduction pointed out, the evidence is inconclusive as to whether mutual trust – based upon familiarity – becomes less important if the work of triage nurses can be standardized [ 7 - 10 ]. In other words, it is questionable whether frequent interactions and physical or social proximity become less important for collaborative work that can (partly) be done from home.…”
Section: Discussionmentioning
confidence: 99%
“…The first two sources presume familiarity as the basis of trust; the other sources presume laity as the basis on which trust is built. This difference between familiarity and laity as sources of credibility [ 12 ] raises the question whether the different sources for credibility that are listed in the literature [ 7 - 10 ] can indeed be mixed.…”
Section: Discussionmentioning
confidence: 99%
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