La Inteligencia Artificial en los Servicios Sociales: estado de la cuestión y posibles desarrollos futuros

Pablo, Jaime Minguijón; Serrano-Martínez, Cecilia

doi:10.5209/cuts.78747

Cited by 2 publications

(1 citation statement)

References 28 publications

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“…In recent years, there have been reviews of scientific publications in the area of AI, showing its contributions and advances in the fields of communication and journalism (Calvo-Rubio, Ufarte-Ruiz, 2021; Parrat- Fernández et al, 2021) or in other fields, such as education and social services (Incio-Flores et al, 2022;Alvarado-Salazar;Llerena-Izquierdo, 2022;Minguijón;Serrano-Martínez, 2022;Thomas et al, 2023; Dogan; Goru-Dogan; Bozkurt, 2023) and physics (Gurrola; Ramírez-Reyes; Mora-Gutiérrez, 2020), to name but a few. AI has also begun to transform traditional research practices in many areas (Wagner et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

ChatGPT: Stream of opinion in five newspapers in the first 100 days since its launch

González-Arias,

López-García

2023

EPI

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In the last decade, journalism has progressively incorporated artificial intelligence (AI) into several processes: information analysis, content extraction, audience research, and automated copywriting, among others. ChatGPT, which has a great capacity for interacting with people through natural language and providing a response to almost any topic, focuses on content creation. This significant technological advancement rekindles the debate on whether machines will replace humans, including journalists. Focusing on the case of the Spanish press and using the framework of studying media participation in the public debate, we are interested in the press’s reaction to ChatGPT’s launch. Specifically, we asked the following questions: What were the issues that dominated the debate, and what voices were called upon to express their opinions? The stream of opinion on this issue was analyzed from a communication studies and discourse analysis perspective, starting with the identification of opinion statements expressed in articles of various journalistic genres conveyed by the press during the first 100 days since the launch of ChatGPT on November 30, 2022. We worked with 176 press articles that addressed the subject in five Spanish generalist newspapers. The results showed that the flow of opinion developed from 8 subtopics and 11 groups of voices. The prevailing opinion during this period was that ChatGPT is an extraordinary technological milestone, even if it makes mistakes that reveal the technology’s immaturity. The main shortcomings identified were the inability to distinguish between what is true and what is false, its tendency to function as a black box, and its failure to account for the sources it uses. However, owing to the business potential that it heralds, it is clear that a real war for the dominance of AI has broken out, which makes it necessary to put regulations in place to reduce the risks of malicious use.

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Section: Introductionmentioning

confidence: 99%

ChatGPT: Stream of opinion in five newspapers in the first 100 days since its launch

González-Arias,

López-García

2023

EPI

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Aportaciones y limitaciones de la incorporación de la inteligencia artificial a los servicios sociales: Una revisión sistematizada

Vallejo Andrada,

Martí García,

Gómez Rasco

et al. 2024

m.rcs

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En los últimos años, ha aumentado el interés científico en la generación del conocimiento entre los procesos automatizados de inteligencia artificial (IA) y los servicios sociales. Este artículo presenta una revisión sistematizada de la literatura existente entre 2009 y 2024 sobre el impacto de la inteligencia artificial (IA) en los servicios sociales. Su objetivo es examinar y analizar tanto las potencialidades y contribuciones como las limitaciones y desafíos asociados con la IA en este ámbito, con el propósito de proporcionar una visión integral que facilite su comprensión y aplicación. La revisión se centrará en estudios que investigan la implementación de la IA en los servicios sociales, considerando tanto los aspectos teóricos como prácticos. Entre los resultados del estudio se incluyen investigaciones que destacan el potencial transformador de la IA, así como aquellas que proponen modelos específicos para su implementación efectiva, prestando especial atención a los desafíos éticos, técnicos y prácticos que surgen con la incorporación de la IA en este ámbito. Finalmente, en el apartado de discusión, se lleva a cabo un análisis crítico de los datos recopilados, evaluando las implicaciones de los hallazgos y sugiriendo posibles trayectorias futuras para la implementación de la inteligencia artificial en los servicios sociales.

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La Inteligencia Artificial en los Servicios Sociales: estado de la cuestión y posibles desarrollos futuros

Cited by 2 publications

References 28 publications

ChatGPT: Stream of opinion in five newspapers in the first 100 days since its launch

ChatGPT: Stream of opinion in five newspapers in the first 100 days since its launch

Aportaciones y limitaciones de la incorporación de la inteligencia artificial a los servicios sociales: Una revisión sistematizada

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