La portée formatrice de l'expérience : le cas des employeurs du secteur des services

Bailly, Franck; Léné, Alexandre; Toutin, Marie-Hélène

doi:10.3917/form.106.0041

Cited by 5 publications

(3 citation statements)

References 19 publications

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“…However, given the views expressed in our interviews, this shift of the locus of training from school to firm raises the question of whether employers are able and willing really to fulfil their responsibilities in this area (Bailly et al , 2009). When skills are regarded as acquirable within firms, employers can fully play their roles as trainers.…”

Section: Methodsmentioning

confidence: 99%

The personification of the service labour process and the rise of soft skills: a French case study

Bailly

Léné²

2012

Employee Relations

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PurposeThe purpose of this paper is to analyse the consequences of the increasing prominence of soft skills, focusing specifically on the production of these skills and their recognition and recruitment.Design/methodology/approachThe paper draws on interviews conducted with managers in the service sector in France. Two types of services are covered: large‐scale retailing and hotel and catering services.FindingsThe paper shows that the demand for soft skills has caused the service labour process to become highly personified and underline the risks this entails.Practical implicationsThe personification of the service labour process encourages the development of specific human resource management practices in the spheres of recruitment, pay and training.Social implicationsThe results underline the need for institutional mediation in the regulation of the labour market. The personification of skills has many social implications in terms of discrimination and policies on training and skill recognition.Originality/valueThe originality of the paper lies, first, in the fact that the results relate to France, whereas most of the literature on soft skills has focused on the UK, the US and other English‐speaking countries. Furthermore, the article emphasises that managers’ practices are shaped by their attitudes towards soft skills, and in particular whether they believe them to be acquired or innate.

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Section: Methodsmentioning

confidence: 99%

The personification of the service labour process and the rise of soft skills: a French case study

Bailly

Léné²

2012

Employee Relations

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“…Mais il faudrait également ajouter la croyance de certains employeurs dans le caractère inné ou naturel de ce type de compétences, qui n'incite pas non plus à investir dans la formation. De plus, lorsque ces qualités sont jugées comme pouvant être apprises, la responsabilité peut être reportée sur d'autres acteurs comme l'école ou la famille (Bailly et Léné, 2009 ;.…”

Section: La Place De La Formation Dans Le Développement Des Compétences Non Académiquesunclassified

Post-face : Retour sur le concept de compétences non académiques

Bailly¹,

Léné²

2015

formationemploi

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“…For example, should those competences be regarded as part of an individual's make-up or do they depend rather on the nature of the work and firm in question, or even on the family? Similarly, are they to be regarded as acquired solely in the education system or in the workplace (cf., for example, Bailly, Léné, Toutin, 2009;Lichtenbreger, 2007;Combes, 2002)? These debates on what is to be understood by the term 'competence' are reminiscent to some extent of those on skill that characterised the 1950s (Lallement, 2007).…”

Section: Introductionmentioning

confidence: 99%

Vocational Training and the Demands of Work: A Convention-Based Analysis

Bailly¹

2012

E&S

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Vocational training is a matter of considerable importance in developed countries. Attempts to evaluate the influence of this type of training on individuals' ability to enter the world of work have formed the basis of a number of largely empirical and quantitative studies in the economics of education and training. For all that, few analyses have sought to understand the decisions taken by economic agents, which are what is really at work behind the statistics. Thus the aim of the present article is to reveal the role recruiters' attitudes play in determining individuals' entry into the world of work. We emphasise the importance of recruiters' beliefs about to the origins of the qualities people display at work. We compare those recruiters who believe that these qualities can be acquired through training and education with those who believe that they cannot be so acquired and are an almost innate part of individuals' make-up.

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La portée formatrice de l'expérience : le cas des employeurs du secteur des services

Cited by 5 publications

References 19 publications

The personification of the service labour process and the rise of soft skills: a French case study

The personification of the service labour process and the rise of soft skills: a French case study

Post-face : Retour sur le concept de compétences non académiques

Vocational Training and the Demands of Work: A Convention-Based Analysis

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