Lapses in Literacy: Cultural Accessibility in Graphic Health Communication

Garrison-Joyner, Veronica; Caravella, Elizabeth

doi:10.1080/10572252.2020.1768295

Cited by 4 publications

(1 citation statement)

References 17 publications

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“…Our findings support Arduser's (2018) claim that new usability and UX approaches do not necessarily need to replace traditional usability methods nor do traditional usability methods necessarily fail to capture or address the "complexities and nuances" of patient experiences (Melonçon, 2017, p. 22). Our findings also support research across TC, medicine, and social scientific disciplines that has emphasized the value of storytelling and patient narratives for illuminating patients' lived experiences within and beyond the context of usability and user experiences (see Garrison-Joyner & Caravella, 2020;Houston et al, 2011). Methods that enable participants to share their stories and contextualize their experiences as both users and patients (in our case, task-based scenarios with think-aloud protocols) are especially valuable for PXD research.…”

Section: Insight 1: Patient As Participantssupporting

confidence: 68%

User Experience in Health & Medicine: Building Methods for Patient Experience Design in Multidisciplinary Collaborations

Kessler

Breuch

Stambler

et al. 2021

Journal of Technical Writing and Communication

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Health and medical contexts have emerged as an important area of inquiry for researchers at the intersection of user experience and technical communication. In addressing this intersection, this article advocates and extends patient experience design or PXD ( Melonçon, 2017 ) as an important framework for user experience research within health and medicine. Specifically, this article presents several PXD insights from a task-based usability study that examined an online intervention program for people with voice problems. We respond to Melonçon's call ( 2017 ) to build PXD as a framework for user experience and technical communication research by describing ways traditional usability methods can provide PXD insights and asking the following question: What insights can emerge from combining traditional usability methods and PXD research? In addressing this question, we outline two primary methodological and practical considerations we found central to conducting PXD research: (1) engaging patients as participants, and (2) leveraging multidisciplinary collaboration.

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Section: Insight 1: Patient As Participantssupporting

confidence: 68%