Leader Behaviour

Monica, Elaine Lynne La

doi:10.1007/978-1-349-23156-0_5

Cited by 1 publication

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“…They con-A literature search revealed a few satisfaction instruments which had been rigorously tested; however these had been sist of statements with which respondents are asked to indicate the extent of their agreement or disagreement. The developed to measure satisfaction with care provided exclusively by either physicians (Hulka et al 1970, Ware statements are item-specific as advocated by Bowling (1992), and are evenly balanced between favourable and et al 1983) or nurses (Risser 1975, La Monica et al 1986). None were deemed appropriate for use in this study since unfavourable statements to avoid bias from 'response acquiescence', the tendency to agree rather than disagree the instrument was to be used in both the medical and nursing clinics.…”

Section: Introductionmentioning

confidence: 99%

Patient satisfaction in a nurse‐led rheumatology clinic

Hill

1997

Journal of Advanced Nursing

101

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Patient satisfaction with a nurse-led rheumatology clinic was tested using the Leeds Satisfaction Questionnaire (LSQ), which was specially developed and shown to be both reliable (Cronbach's alpha, 0.96) and stable (test-re-test r = 0.83). A total of 70 patients with rheumatoid arthritis, aged 22-75 years were randomly allocated to either a nurse's or a rheumatologist's clinic and seen on six occasions over a year. They completed the LSQ on entry and on completion of the study. At week 0 both groups were satisfied with their care and there were no significant differences between them. By week 48 the medical cohort showed significantly increased satisfaction with access and continuity (P < 0.05) but no change in overall satisfaction. The patients in the nurse-led clinic recorded significant increases in overall satisfaction and in all subscales (P < 0.0001). Between-group comparison at week 48 showed the nurse's patients to be significantly more satisfied than those of the rheumatologist.

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Section: Introductionmentioning

confidence: 99%