Leaders’ strategies for dealing with own and their subordinates’ stress in public human service organisations

Skagert, Katrin; Dellve, Lotta; Eklöf, Mats; Pousette, Anders; Ahlborg, Gunnar

doi:10.1016/j.apergo.2007.10.006

Cited by 61 publications

(87 citation statements)

References 21 publications

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“…Also, self-rated health and work attendance had increased among their employees, as measured by employee questionnaires [28]. However, the health and working conditions of the managers themselves had not improved, and there were several indications of more stress, and stressful work conditions among managers [17][18][19]29,30], in addition to high turnover rates [31] for managers in the public sector. These challenges were often associated with the demands of organizational restructurings and continuous workplace changes [17,30,32].…”

Section: Development Of a Theoretical Framework And Leadership Programmentioning

confidence: 99%

“…Accordingly, the work of managers has importance not only for their employees and the business, but also for their own sustainability. To craft health-promoting working conditions in normal circumstances, and also during organizational change, managers need knowledge and support in order to handle multiple interactions and combinations of multi-component risk and resource factors across different organizational levels [17,30,37,38]. From the perspective of sustainability, this includes work with health prevention and promotion, integrated with motivation, engagement, and organizational outputs [7,9,39].…”

Section: The Modelmentioning

confidence: 99%

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Health-Promoting Managerial Work: A Theoretical Framework for a Leadership Program that Supports Knowledge and Capability to Craft Sustainable Work Practices in Daily Practice and During Organizational Change

Dellve

Eriksson

2017

Societies

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Abstract:The aim of this article is to describe a theoretical framework, i.e., theoretical underpinnings and pedagogical principles, for leadership programs that support managers' evidence-based knowledge of health-promoting psychosocial work conditions, as well as their capability to apply, adapt, and craft sustainable managerial work practices. First, the theoretical framing is introduced, i.e., a system theory that integrates key work conditions with a practical perspective on managerial work and organization. Second, pedagogical principles and measures for leaders' training in integrated handling across system levels are described. Last, we present summarized results from an intervention study applying the theoretical framework and pedagogical principles. The complexity of interactions among different factors in a work system, and the variety in possible implementation approaches, presents challenges for the capability of managers to craft sustainable and health-promoting conditions, as well as the evaluation of the program components. Nevertheless, the evaluation reveals the strength of the program, in providing holistic and context-sensitive approaches for how to train and apply an integrative approach for improving the work environment.

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Section: Development Of a Theoretical Framework And Leadership Programmentioning

confidence: 99%

Section: The Modelmentioning

confidence: 99%

Health-Promoting Managerial Work: A Theoretical Framework for a Leadership Program that Supports Knowledge and Capability to Craft Sustainable Work Practices in Daily Practice and During Organizational Change

Dellve

Eriksson

2017

Societies

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“…24,44,58,61 Conflicts that arise between them have consequences for the managers' task fulfilment, which may result in increased symptoms of burnout. 24,45 Subordinates' constituents may not affect their task fulfilment; the constituents may for instance be outside the organization, and are therefore less important for the subordinates' symptoms of burnout.…”

mentioning

confidence: 99%

“…Managers often take a buffer role to protect their subordinates. 57,58 Thus, the role conflicts experienced by subordinates may be transferred to their managers for them to handle, thereby decreasing the importance of role conflicts for subordinates and increasing its importance for managers.…”

mentioning

confidence: 99%

Investigating Work Conditions and Burnout at Three Hierarchical Levels

Lundqvist

Reineholm

Gustavsson

et al. 2013

Journal of Occupational &Amp; Environmental Medicine

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Objective: To investigate the differences in work conditions and symptoms of burnout, and the association between work conditions and symptoms of burnout at the three hierarchical levels: subordinates, first-line managers and middle managers. Methods:Analyses were based on questionnaire data from 4096 employees in nine organizations, containing three hierarchical levels: subordinates (n=3659), first-line managers (n=345), and middle managers (n=92). Results: Work conditions were found to differ between the three hierarchical levels, mostly between subordinates and managers. Managers experienced fewer symptoms of burnout than subordinates. Furthermore, the association between work conditions and burnout differed for subordinates, first-line managers and middle managers. Conclusions: Occupational health research needs to focus more on differences between hierarchical levels regarding work conditions and burnout.Investigating work conditions and burnout at three 3

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“…According to Skagert, Dellve, Eklöf, Pousette and Ahlborg (2008) and Skagert, Dellve and Ahlborg (2012), the most common perceived stressors among Healthcare managers are the following: unclear expectations, conflicts of legitimacy, conflicts regarding objectives, value conflicts and loneliness.…”

Section: Swedish Healthcare Managers and The Media -A Study Of Stratementioning

confidence: 99%

Swedish Healthcare Managers and the Media – A Study of Strategies and Support During Mass Media Attention

Wilmar

Ahlborg

Dellve

et al. 2017

Scandinavian Journal of Work and Organizational Psychology

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The aim of this study was to explore how Healthcare managers handle media attention focused on themselves or their organizations and the kind of support they seek and receive at such times. Altogether 40 persons were interviewed, of which 24 were managers with recent experiences of being the focus of mass media attention and 16 were people working with or otherwise familiar with the managers. Thematic analysis was used to extract themes from the data. The results showed that managers used both problem-focused coping such as openness and emotion-focused coping as avoidance of dealing with media representatives. The data implied that earlier experience of meeting the media influenced the coping with media attention, more positive experiences contributed to more openness. The openness strategy could be proactive or reactive, and the avoidance strategy could entail either avoiding information from media or contact with reporters. The managers identified several potential sources of social support that they seek within their organizations. However, receiving support from close actors within the organizations seldom occurred. The main support came from people who were particularly trusted by the managers as information specialists or family members. The findings contribute to an understanding for the complexity of interpersonal behavior and communication. It also makes us aware of the relevance of shared strategies with regard to communication with the media.

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Leaders’ strategies for dealing with own and their subordinates’ stress in public human service organisations

Cited by 61 publications

References 21 publications

Health-Promoting Managerial Work: A Theoretical Framework for a Leadership Program that Supports Knowledge and Capability to Craft Sustainable Work Practices in Daily Practice and During Organizational Change

Health-Promoting Managerial Work: A Theoretical Framework for a Leadership Program that Supports Knowledge and Capability to Craft Sustainable Work Practices in Daily Practice and During Organizational Change

Investigating Work Conditions and Burnout at Three Hierarchical Levels

Swedish Healthcare Managers and the Media – A Study of Strategies and Support During Mass Media Attention

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