Leadership and organizational success with the ISO 9001 model

Abstract

Given the growing adoption of the ISO 9000 model by the Industrial Companies of Cotton Textile Products in Bolivia (EIPAT), to effectively address a dynamic context and, as they are unable to visualize representative changes in their performance; furthermore, considering the impact of a solid Leadership on the collaborators and its repercussion on the processes and the organization, and finally, being one of the principles of quality management the Leadership; It was sought to establish the relationship between it and Organizational Success (EO). Twoobjectives were established: (1) Determine if the management levels exercise the Leadership actions recommended by the ISO 9000 model and, (2) Determine the relationship that exists between the Leadership exercised at each of the management levels and the EO. The alternative hypothesis was "The actions to exercise Leadership positively influence the Success of organizations with ISO 9001 certification"; and the null “Actions to exercise Leadership do not positively influence the Success of organizations with ISO 9001 certification”. The information collection instrument was validated by experts in research methodology and Cronbach's Alpha statistic. In the data analysis, the measures of central tendency and variability were used for the descriptive and the Spearman correlation coefficient for the correlational; This made it possible to determine that there is a strong and moderate positive relationship between the study variables; as well as, that the middle management levels exercise these practices more frequently.