Lean readiness factors for higher education

Abstract

Purpose This paper aims to identify the readiness factors (RFs) required for the deployment of lean initiatives within the context of higher education (HE), a field not yet significantly explored. Design/methodology/approach This research employed a Systematic Literature Review (SLR) to thoroughly identify and consolidate all relevant scholarly literature concerning lean practices and readiness in the context of HE. Subsequently, a three-phase Delphi study was conducted to evaluate and enhance the findings of the SLR. Findings The results indicate the following seven RFs for use in HE: leadership/top management, changing environment and organisational culture, lean initiatives linked with the strategic agenda of the educational institute, employee empowerment and engagement, student value, supplier relations and continuous improvement. Practical implications By identifying such factors, the present study acknowledges the strategic nature of lean and recognises that its full strategic benefits can only be realised when properly implemented at a macro-level. Originality/value The authors believe that this is the first attempt to provide a consolidated list of RFs in the context of HE validated by a group of experts. This study expands the knowledge of lean in HE contexts, benefiting both researchers and professionals. For researchers, it provides a valuable foundation for further study of the implementation of lean programs. For professionals and practitioners, it offers insights for better preparation that are crucial for the sustainability of lean initiatives leading to overall improved performance.