Lean Six Sigma and Assurance of Learning (AoL) in higher education: a case study

Abstract

PurposeThis study aims to present a case study using a Lean Six Sigma (LSS) process to manage the Assurance of Learning (AoL) process in higher education. The case study highlights the value that LSS can bring to the higher education context in respect to making the AoL process more efficient and more effective. The article also illustrates lessons learned in relation to adopting LSS in higher education institutes (HEIs).Design/methodology/approachThe case study presented is part of a larger undertaking implemented by the Faculty of Economics and Administration (FEA) at King Abdulaziz University in Saudi Arabia to improve its curricula for all its programs as the graduate and undergraduate level in line with the 2013 Association to Advance Collegiate Schools of Business standards. The FEA project team implemented the AoL process using an LSS methodology – define–measure–analyze–improve–control (DMAIC).FindingsThe experience of the FEA as described in the case study suggests that the DMAIC framework can be very useful in managing the AoL process. Three aspects of LSS used in the AoL context are identified as critical in ensuring that the process achieves its stated institutional goals. Firstly, it is necessary to clearly identify which team members have which areas of responsibility in relation to, for example, sponsoring, implementing, managing and monitoring the project. Secondly, the common language provided by LSS is essential to fostering collaboration among members of a cross-disciplinary team. Lastly, quantifiable priorities should be identified.Research limitations/implicationsThe experience of the FEA as described in the case study suggests that the DMAIC framework can be very effective in advancing and managing the AoL process. For example, writing the project charter, mapping the process using the suppliers, inputs, process, outputs, customers model and using various LSS tools and techniques to measure and control the assessment were critical to improving the AoL process.Practical implicationsThis paper provides a guide to the range of practices cited in the literature on implementing LSS in relation to AoL as a comprehensive means of assessing, evaluating and improving curriculum design and delivery. The importance of this process to accreditation is explored and recommendations are offered focused on realizing both short- and long-term benefits through the initial assessments and subsequent iterations.Originality/valueThe defining contribution of this paper to the literature is its consideration of LSS implementation in the HEI context through the development and management of the AoL process.

Empirical analysis of Lean Six Sigma implementation barriers in healthcare sector using fuzzy DEMATEL approach: an Indian perspective

“…, 2022). Literature reveals that LSS is an efficient continuous improvement approach adopted in various real-life applications (Adeinat et al. , 2022).…”

“…(Bhat et al, 2022). Literature reveals that LSS is an efficient continuous improvement approach adopted in various real-life applications (Adeinat et al, 2022). But the implementation of LSS in the healthcare sector is at the initial stage due to a lack of awareness about the success factor and barriers of LSS, poor availability of implementation framework, etc.…”

The European Conference on Education 2022: Official Conference Proceedings

“…Additionally, it aims at predicting process variation, productivity and process capability of three assessment methods (quiz, assignment and the final examination) for a first-year undergraduate Quality Management System course at School of Technology Management and Logistics with a total of 50 students involved. Adeinat et al (2022) describe an approach for using Six Sigma combined with Lean Management (LSS) to manage AoL in the domain of higher education. Their experiences were that Six Sigma can bring a clear added value with regards to AoL effectiveness and efficiency and highlighted three success factors for LSS: clear responsibility of the stakeholders, a common language for LSS within the cross-disciplinary team to foster collaboration and definition of quantifiable priorities.…”

“…The DMAIC cycle is very similar to the classical PDCA approach, however, especially for the "M" and "A", a considerable number of proven mathematical and statistical methods are available in the Six Sigma toolbox. As described in the approach of Adeinat et al (2022), Six Sigma is often extended to Lean Six Sigma (LSS). LSS implies the usage of lean management techniques (i.e.…”

Operational excellence of the steel industry using the Lean Six Sigma approach: a case study

“…The positive impact of LSS implementation is evident in successful case studies. For instance, Stanton et al (2014) demonstrated improved flow in hospital emergency departments, Noronha et al (2021) showcased enhanced performance and service quality in healthcare sectors and Adeinat et al (2022) highlighted increased efficiency within higher education processes. To exemplify further, Cournoyer et al (2013) applied LSS to enhance business practices related to air-purifying respirators, resulting in improved efficiency, streamlined operations and cost-effectiveness that met the specific requirements of nuclear research personnel.…”