Lean thinking and higher education management: revaluing the business school programme management

Zighan, Saad; EL-Qasem, Ahmed

doi:10.1108/ijppm-05-2019-0215

Cited by 30 publications

(29 citation statements)

References 77 publications

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“…In the first research line, the literature shows an important level of consensus around the most important benefits obtained with the implementation of Lean in academic management processes being improved study plans and improvements to the undergraduate, master and lifelong training teaching processes (Emiliani, 2004(Emiliani, , 2005Stratton et al, 2007;Serembus et al, 2012;Dinis-Carvalho and Gonçalves, 2017;Kregel, 2019;Zighan and El-Qasem, 2020).…”

Section: Discussionmentioning

confidence: 99%

Lean management in universities: a systematic literature review

Gómez-Molina

Fuentes

2021

IJLSS

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Purpose Implementing lean management (LM) provides universities with a variety of benefits and utilities. The purpose of this study is to systematically analyze the existing literature on the implementation of LM in universities. Design/methodology/approach A systematic literature review is undertaken to identify, select and evaluate the literature. A total of 68 articles were identified in Web of Science and Scopus, analyzed and synthesized from the first article published on the topic (2003) to mid-2020. Findings Literature analysis and evaluation have enabled us to offer a novel literature classification based around four research lines that summarize the empirical evidence on LM implementation in universities, namely, lean applied to academic management processes; lean applied to administrative management processes; factors that facilitate lean implementation and results obtained with lean. Finally, the gaps and challenges for future research into LM in universities are presented. Originality/value This study provides a characterization of the research carried out into LM implementation in universities, which facilitates the work of both scholars wishing either to begin or to dig deeper into this sphere and university professionals and managers pursuing the best outcomes from LM.

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Section: Discussionmentioning

confidence: 99%

Lean management in universities: a systematic literature review

Gómez-Molina

Fuentes

2021

IJLSS

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“…Jordan is a small country (in terms of geographical area), which was established after the end of the Ottoman Empire in the 1921 (Dana, 2000). Jordan is located in the heart of the Middle East and relies on agriculture, health care (Zighan and Dwaikat, 2020) and the export of skilled labourers for its economy (Zighan and Ahmed, 2020). The most important resources of Jordan are phosphates, potash, fertilisers and their derivatives, in addition to tourism and remittances from abroad, as well as foreign aid.…”

Section: Syrian Refugees In Jordanmentioning

confidence: 99%

Challenges faced by necessity entrepreneurship, the case of Syrian refugees in Jordan

Zighan

2020

JEC

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Purpose This study aims to understand the challenges facing Syrian refugee entrepreneurs in Jordan and offers professional support to refugee entrepreneurs, with a view to improve their economic and social status, aid cultural integration and ultimately to help turn their business idea into reality. Design/methodology/approach A total of 62 semi-structured interviews were conducted with Syrian refugees in Jordan. Findings The study reveals that refugee entrepreneurs are both entrepreneurs of necessity and opportunity. Refugee entrepreneurship improves social welfare and drives economic growth. Nevertheless, refugee entrepreneurship faces many challenges and difficulties, mainly in terms of financing difficulties, cultural differences and a lack of business management skills. Research limitations/implications Future studies could investigate if the research results can be generalised to global refugee entrepreneurship by gathering data from other countries and comparing the subsequent results with this research. Practical implications The research shows that programmes and instruments should be created to support refugee entrepreneurship. It is also suggested that both social and economic support is needed to prompt refugee entrepreneurs. International cooperation and international organisations are important to support refugees and support countries that receive them, with a view to reduce the economic burden on these countries, which will in turn improve the quality of life for refugees. Social implications The increasing number of refugees is becoming a very serious social issue. The international community should contribute to helping those refugees through economic, social and cultural integrations. Originality/value This paper focuses refugee entrepreneurship to understand refugees’ entrepreneurial behaviour and any challenges facing Syrian entrepreneurship in Jordan.

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“…In the education sector, lean thinking has been helping universities to reduce and even eliminate, what does not add value to their services and operations (Zighan and EL-Qasem, 2020). Its implementation in higher education has been covering different activities, as student’s adaption, program quality, learning processes and even the school community engagement (Balzer, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

Lean thinking in service digital transformation

Julião

Gaspar

2021

IJLSS

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Purpose The COVID-19 pandemic situation has imposed changes in the way many services are being provided. The purpose of this paper is to explore the use of lean thinking and digital transformation on services redesign of a higher education institution. The aim is to improve efficiency and incorporate new health and safety recommendations because of the pandemic situation. Design/methodology/approach This paper follows a case study approach to explore how lean thinking contributes to the digital transformation of services. The data was collected through student surveys from a Portuguese University, where three different academic services were selected. Findings This paper identifies important requirements for new and improved online alternatives to face-to-face interactions of the students with the academic services. It also shows that lean thinking is a driver for digital transformation of services. Practical implications This paper presents a dedicated roadmap to aid the implementation of a digital transformation process within student academic services of higher education institutions. Originality/value This paper addresses the digital transformation of services through a lean thinking perspective and considering four dimensions: quality, efficiency, cost reduction and health and safety.

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Lean thinking and higher education management: revaluing the business school programme management

Cited by 30 publications

References 77 publications

Lean management in universities: a systematic literature review

Lean management in universities: a systematic literature review

Challenges faced by necessity entrepreneurship, the case of Syrian refugees in Jordan

Lean thinking in service digital transformation

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