2003
DOI: 10.19173/irrodl.v4i1.131
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Learner Support Services for Online Students: Scaffolding for success

Abstract: A critical component of an effective retention program for online students is a learner support services program. While many factors contribute to attrition, at the top of the list are level of interaction and support. To this end, some students in distance learning programs and courses report feelings of isolation, lack of self-direction and management, and eventual decrease in motivation levels. This article describes the types of learner support services strategies that can effectively address these retenti… Show more

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Cited by 151 publications
(78 citation statements)
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“…In addition, it is necessary to provide an adequate social and academic support in order to enhance the students' sense of belonging in online learning both for increased meaningful learning experiences and higher retention rates (Ali & Leeds, 2009;Atchley, Wingenbach, & Akers, 2012;Ludwig-Hardman & Dunlap, 2003). However, those existing student readiness instruments tend to ask about learner's computer skills, technology accessiblity, or initial thoughts regarding online learning that are not related to the social aspects in online learning.…”
Section: Significance Of the Studymentioning
confidence: 99%
“…In addition, it is necessary to provide an adequate social and academic support in order to enhance the students' sense of belonging in online learning both for increased meaningful learning experiences and higher retention rates (Ali & Leeds, 2009;Atchley, Wingenbach, & Akers, 2012;Ludwig-Hardman & Dunlap, 2003). However, those existing student readiness instruments tend to ask about learner's computer skills, technology accessiblity, or initial thoughts regarding online learning that are not related to the social aspects in online learning.…”
Section: Significance Of the Studymentioning
confidence: 99%
“…One response to this scenario has been to create the conditions for an online learning community in which students collaborate and take responsibility for their own learning and for supporting that of their peers. Such a learning community is defined by Mioduser, Nachmias et al [17] and Mioduser and Nachmias [16] [15] define a learning community as a group of people connected via technology-mediated communication who actively engage with one another in collaborative learnercentred activities to intentionally foster the creation of knowledge, while sharing a number of values and practices, including diversity, mutual appropriation and progressive discourse. What is clear from both definitions is that three elements are vital; a technological element, a social element and an educational element.…”
Section: A Learning Communities and Collaborative Learningmentioning
confidence: 99%
“…Every year, more universities are starting online programs [2,3]. Institutional economics (e.g., lack of physical classroom space, need to attract students from beyond immediate geographic location and assumed economies of scale that can be achieved with more sections of a course and more students per section); and the demands of students who face a number of obstacles that make the on-campus format inconvenient are the main reasons for this increase [4]. As a result continuous research has been undertaken in this field on online education.…”
Section: Introductionmentioning
confidence: 99%