2021
DOI: 10.1108/jrit-11-2020-0073
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Learners' experience and needs in online environments: adopting agility in teaching

Abstract: PurposeIn response to coronavirus disease 2019, California State University Long Beach (CSULB) announced mandatory online course conversions on March 12, 2020. The College of Business designed a Student Online Learning Experience Survey to explore learners' experience, needs, expectations and challenges in the online learning environment.Design/methodology/approachThe time-sensitive survey questions were administered using Qualtrics with Institutional Review Board approval. The authors used 5-point Likert scal… Show more

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Cited by 29 publications
(40 citation statements)
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“…This study was not longitudinal and thus does not discuss/address the changes in maturity that occurs in a student as he/she progresses in a program. This maturity may be associated with increased ERT satisfaction as documented by Chen et al (2021). The motivation of a self-directed online learner (curiosity, interest, and intrinsic based self-improvement) (Bonk et al 2015) is noted though individual motivational drivers were not required to answer the research questions.…”
Section: Study Limitations and Closing Commentsmentioning
confidence: 99%
“…This study was not longitudinal and thus does not discuss/address the changes in maturity that occurs in a student as he/she progresses in a program. This maturity may be associated with increased ERT satisfaction as documented by Chen et al (2021). The motivation of a self-directed online learner (curiosity, interest, and intrinsic based self-improvement) (Bonk et al 2015) is noted though individual motivational drivers were not required to answer the research questions.…”
Section: Study Limitations and Closing Commentsmentioning
confidence: 99%
“…The Online learning modality has many attributes that must be considered to ensure satisfaction. For instance, the study conducted by Chen et al (2021) revealed that the appropriateness of online instructional designs, technology integration, and the quality and integrity of online assessments are the essential attributes of online learning that must be considered. The online learning attributes have to be learner-relevant and those that an educational institution can manage.…”
Section: Online Learning Attributesmentioning
confidence: 99%
“…It is imperative to acknowledge key features of convenience that amplify student satisfaction or preference in online learning (Cole et al. , 2014; Chen et al. , 2021a, b).…”
Section: Literature Review and Hypothesis Developmentmentioning
confidence: 99%
“…, 2003). A self-paced and flexible asynchronous modality, however, could be considered a preferable option if learners embrace technology (Chen et al. , 2021a, b).…”
Section: Literature Review and Hypothesis Developmentmentioning
confidence: 99%