“…Although, IT has enhanced innovation in construction technology and has led to efficient delivery of building design, construction assembly and building aftercare (Aouad, 1996; Coday and Hoxley, 2001; Hoxley, 1996) some sectors of the construction industry are yet to embrace its wider benefits. Indeed, when compared to other operations, within building refurbishment and maintenance, where examples of IT benefits have been outlined, for instance, by Shelbourn et al (2004), the domestic repair sector has seen the least levels of innovation and therefore lags behind other sectors. For the industry as a whole, the IT challenge remains.…”